Remote Access
Service any computer, anywhere
Support and manage unattended computers, POS, and other devices
Service any computer as if you were on site—right from your browser—in real time, regardless of firewall restrictions. Perform remote service and maintenance tasks without customer presence. Securely manage hundreds—or even thousands—of computers with scalable, centralized administration. Sign up for a 14-day free trial or buy it online.
Overview
Create a global, reliable, easy to use, high performance, and highly available remote access network with WebEx Support Center-Remote Access. Troubleshoot and maintain remote equipment without requiring customer presence.
Deliver 24x7, premium support
Remotely support thousands of PCs, servers, POS devices, and more, 24x7, regardless of location. Centralized administration lets you instantly access mission critical systems no matter what their location.
Reduce costs
Create distributed remote access networks without investing in costly VPN hardware or dial-up modem banks. Troubleshoot and maintain remote systems without traveling on site.
Improve customer satisfaction
Troubleshoot remote systems more rapidly and effectively, eliminating travel delays. Proactively manage customer hardware and software and eliminate scheduled maintenance delays.
Boost productivity
Ensure minimum downtime of business critical applications by quickly diagnosing and resolving issues without requiring an end-user presence. Transfer files and reboot as needed to rapidly resolve problems.
Meet your Service Level Agreements easily and with confidence
Practically everything your support team performs on-site can now be done from any Web browser with Remote Access, without any complex installations or high up-front investments in hardware or software. Systems on the Remote Access network can be securely accessed from any web browser, anywhere—even through most firewalls. The customer doesn't even need to be there. From transferring log files to remotely controlling a desktop application, you can keep systems up and running and confidently establish SLAs above and beyond what your competitor's can offer.
Provide premium support around the globe
Get a competitive advantage as Support Center-Remote Access enables you to instantly access mission critical systems at customers’ sites. Proactively manage the machines to ensure smooth upgrades and minimum downtime.
Securely access remote systems
Support Center-Remote Access security needs with multiple levels of security and granular access controls to ensure only the authorized personnel accesses the permitted PCs. Remote Access sessions can be logged and recorded to for compliance and security purposes.
Features
Manage and resolve issues fast with Remote Access
The intuitive interface, ability to work through all firewalls and robust security make WebEx Support Center-Remote Access the most effective way to increase customer satisfaction and reduce support costs.
Scalable, Centralized Administration
Easily manage hundreds or even thousands of computers with n-tier grouping capabilities and centralized configuration.
Multiple Levels of Security
IP address blocking, computer-specific access codes, phone authentication, and user account access rights are just some of the security layers available make Remote Access the most secure solution on the market.
‘Application-Only’ Access Option
Your customers may not want you to have cart blanche access to the entire machine. They control which applications you can access and which ones you can’t.
Reboot & Reconnect
No customer needs to be present when working on problems remotely, even if you need to reboot the machine multiple times.
Problem Resolution Tools
Remote Access lets you seamlessly transfer files between machines, and, for tough problems, easily invite a subject matter expert. You’ll share the same view and all parties can chat online during a session.
Privacy
Make the local screen blank and disable the keyboard and mouse for added privacy while you’re working remotely.
No Software or Hardware Investments
A small agent can easily be deployed on the remote machine. Access is provided via any Web browser for maximum flexibility.
Buying info
WebEx Remote Access is provided on demand over the web on a subscription basis. You don’t need to invest in any new hardware or install any big software application on your computer to use it. You simply pay a predictable monthly fee and you can use it anytime, from any web browser, anywhere in the world.
Contact sales »
WebEx Remote Access is available as a stand-alone application, or as part of a comprehensive collaboration solution. Let us provide a quote on your specific needs.
System requirements »
All you need to use WebEx is a standard web browser and any telephone connection.
Get started today
