Optimize your IT infrastructure for less

Reduce demands on IT resources with affordable, remote IT management services. Engage Ovex to give you better visibility and control of all your PCs. Improve planning, budgeting and forecasts, with detailed reports on device inventory, software licenses and more. Get the best results from your software with reliable, automated updates, distribution and installation. Have Ovex redeploy your software licenses based on actual usage.

Improve user satisfaction and uptime with dedicated, expert IT services. Enjoy high quality support even across multiple company locations and remote laptops. Prevent downtime with proactive monitoring and preventative maintenance. Reach the Ovex IT Help Desk faster than the industry norm. Get your IT issues resolved personally by a skilled professional. Review Ovex IT Help Desk performance in regular reports.

Ovex helps mitigate risk from viruses, data loss and legal issues. Get the assurance of premier antivirus software. Ovex monitors it and deploys timely patches. Comply with Sarbanes-Oxley while preventing loss of critical information, with regular automatic data backups. Avoid costly legal issues, with instant updates to expired licenses. Ovex will identify and remove unauthorized software.

Improve remote management of your company’s IT infrastructure using Ovex. Let Ovex track and manage your IT assets on the WebEx Support Center platform. Get the advantage of scalable, dedicated expertise via remarkably affordable top-tier remote services. Give your end users automated and live support. Free up your costly internal IT resources for deployment to more strategic projects.

Asset/Device Management under this section refers to hardware devices (laptop, desktop). Device Management combines enterprise hardware and software data into a single repository for reporting and managing devices. Gain visibility into real-time asset information, eliminate unnecessary software and hardware costs, proactively manage contracts and achieve compliance with software licensing.

As malware threats continue to rise, we shield our customers’ devices with services aimed at mitigating risk. Services include monitoring virus protection status and remediation support for virus attacks.

Patch management is the process of managing and deploying maintenance and security patches released by Microsoft for Windows and Office products. This service provides assurance that security vulnerabilities and compliance gaps are remedied in a timely basis.

Software distribution is a secure, reliable method for distributing software to managed devices. Unlike other methods requiring VPN connections to the company’s network, RDMS leverages the internet, making software distribution easy for remote, highly dispersed, and sporadically connected users. All data is SSL encrypted to ensure security.

Online Backup is used to protect mission critical data by remotely backing up data to a secure data center. Statistics show that 34% of survey respondents don’t test their backups. Of those that do, 77% discovered a failed tape.

Our service removes the burden of backup from individual employees reducing the chances of data loss and downtime and helps ensure regular backups. Risks to data include system crashes, hard drive failure, human error, system breach, natural disasters among other issues.

The servers on which Online back up resides are continuously monitored for attempted network attacks on a 24 x 7 basis using sophisticated software tools. The backup service utilizes 128-bit AES secure compression.

Remote Access & Application Support involves the Ovex Help Desk providing end-user support through a remote take-over session. This service also includes the Customer’s internal Help Desk forwarding requests for remote support of an end-user. The services described below are the base level of Ovex Help Desk services.

Remote access allows us to minimize costs and speed service to remote users. We strive for first call resolution - e.g, try to resolve issues for end-users immediately. We do this by employing Help Desk agents that are capable and skilled in resolving the issues that an end-user may face.

For information regarding Ovex features download the datasheet.

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Managed Services by Ovex are available directly from WebEx. Let us provide a quote on your specific needs.