Cisco WebEx WebOffice &
Workspace End-of-Life (EOL) Resources
NOTE: This page will likely be updated as new information and resources are made available. Please bookmark for reference.
ANNOUNCEMENT As of December 5, 2013, Cisco WebEx LLC has begun the End-of-Life (EOL) process for WebEx WebOffice ("WebExOne") and WebEx Workspace services.
These products are being discontinued due to market demand, shifts in technology, and a change in focus and investment. There will not be a direct replacement for WebOffice and Workspace services within Cisco's product portfolio. It is recommended that you consider alternative vendor solutions as early as possible.
MILESTONESBelow is a series of key milestones to help you manage the End-of-Life transition:
Milestone Definition Date End-of-Life (EOL) Announcement End-of-Life notification is distributed via email to customers December 5, 2013 End-of-Sale (EOS) The last day to create new WebOffice or Workspace accounts or additional sites December 5, 2013 Monthly Reminder Notifications Monthly notifications emailed to customers regarding EOL process until the End-of-Life date 1st week of every month End-of-Life and End of Support The last day to receive service & support. After this date, all sites will be decommissioned; users will no longer have access to their WebOffice and Workspace sites. November 30, 2014
COMMUNICATIONS & TOOL RESOURCESBelow are PDF copies of the various communications and resource documents we have delivered to our customers and partners:
Customer EOL Notification (Announcement): English / Deutsch / Japanese
Customer EOL FAQ: English / Deutsch / Japanese
Partner EOL Notification: English
Partner EOL FAQ: English
End-User EOL Notification (for Resellers): English
End-User EOL FAQ (for Resellers): English
WebEx Mail FAQ: English
Export & Backup Tool Documents(see table)
Document Name Description Language Export & Backup Guide To assist both Members and Administrators on exporting & backing up content on their site English / Deutsch / Japanese Admin Backup FAQ Frequently Asked Questions related to this activity English / Deutsch / Japanese Member Backup FAQ Frequently Asked Questions related to this activity English / Deutsch / Japanese
CONTACT USTo reach the Customer Service teams for assistance, please refer to the URL below:
For Technical Support, Account Management, and Finance resource information
For Account Management, contact your assigned Customer Success Manager (CSM).*
UPDATESNo updates at this time.
Date Update Comment December 5, 2013 Initial post
* If you are a Workspace customer and not sure who is your assigned Customer Success Manager, please make an inquiry through WebOffice.com Customer Service page.