Share

Share this url link through email or IM

FAQs

What would you like to know?

  • Choose Cisco WebEx

  • Cisco WebEx Meetings

  • Cisco WebEx
    Meeting Center

  • Cisco WebEx
    Event Center

  • Cisco WebEx
    Training Center

  • Cisco WebEx
    Support Center

  • How to Buy

  • Mobile

  • View All
    Questions

Choose Cisco WebEx

  • Why are WebEx products my best choice for online collaboration?

    We are the industry leader in web and video conferencing. Our online meeting products (WebEx Meetings and WebEx Meeting Center) give you an incredible array of features for your business. They're all standard with any paid subscription, including: video conferencing with multiple display mode choices (for everything from one-to-many presentations to give-and-take brainstorming sessions). You can switch presenters, share what's on your desktop or an application, annotate documents together, sketch ideas on a virtual whiteboard, record meetings, and organize or join meetings from your smartphone or tablet. And those at just the highlights of online meeting features.

    We also have best-in-class WebEx solutions for events, webinars, training, and remote support. Instead of learning multiple products from different vendors, you can work with one vendor for all of your collaboration needs.

    Another important thing to know is that WebEx collaboration products are easy to use. We help you conference and collaborate more productively without technology hassles getting in the way.
  • How secure are WebEx products?

    Security is a big concern for every company, and stringent security is one of the great strengths of all WebEx products. That's important when you're representing yourself and your business to others, and sharing valuable content online. All of your WebEx meetings, events, training, and remote support products are protected by a highly reliable and secure, encrypted network.

    The Cisco WebEx Cloud is certified by the Skyhigh CloudTrustTM Program, the most extensive, impartial evaluation of cloud security and enterprise-readiness available.
  • I'm interested in video conferencing. Is WebEx a video conferencing solution?

    Absolutely. In fact we are the industry leader in video conferencing. We give you a lot of different ways to use video conferencing, so you can pick the video mode that works best for any given meeting. For example, in an online meeting the video feed of the person who is speaking is automatically displayed in an Active Speaker window. You can still see up to six other video feeds of participants, while still sharing and annotating documents. There's also a full screen options for a presenter, extremely sharp (H.264) video quality.

    And because of the performance of the Cisco WebEx Cloud, there's no annoying synchronization problem with audio and video. Your meetings have that "live and in person" feeling that helps get ideas across and cement relationships.
  • Do you provide live support?

    Every paid WebEx account comes with 24x7 technical support, including WebEx Meetings Premium plans, WebEx Meeting Center, WebEx Event Center, WebEx Training Center, and WebEx Support Center.
  • How large is the Cisco WebEx network?

    The Cisco WebEx Collaboration Cloud (WebEx Cloud) is the second largest business Software as a Service (SaaS) operation in the world. We have multiple worldwide data centers located at strategic Internet access points. The WebEx Cloud supports over three billion meeting minutes each month. Read more about Cisco WebEx here.
  • What's the smallest and largest online meeting or event I can hold with WebEx?

    Whether you want to invite a small number of people or hold an event for thousands, there's a WebEx product to support you. No online conferencing solution is more scalable or proven. Every WebEx product is built on Cisco technology, the same technology that supports the Internet.
  • What platforms do you support?

    All WebEx products are compatible with PCs, Macs, and Linux.
  • How do I get training for employees for WebEx products?

    For WebEx Meeting Center, WebEx Event Center, WebEx Training Center, and WebEx Support Center. WebEx University provides self-service training, mastery programs, and training customized to meet the needs of your business.
  • Do you support multiple languages?

    Both WebEx Meetings and WebEx Meeting Center support multiple languages. For the most recent information on language support, please refer to the product data sheets.

    For language support for other WebEx products, including WebEx Event Center, WebEx Training Center, and WebEx Support Center, call 1-866-863-3911 any time.

Cisco WebEx Meetings

  • How do I use Meeting Spaces? Does it cost anything to use it?

    Meeting Spaces is standard with any WebEx Meetings plan, including our free plan. It's a secure online place for posting and sharing all meeting-related files (in any format) with anyone on the team.

    The screen shot on the right shows how people can continue the discussion by posting comments and live chatting without leaving Meeting Space.
  • We'd like to use online meetings for presentations and brainstorming sessions. Can I use video conferencing in multiple modes?

    Absolutely! We give you a lot of different ways to use videoconferencing, so you can pick the video mode that works best for any given meeting. And hosts can change modes on the fly while in a meeting.
    • View videos from up to seven attendees
    • Select full-screen mode to view the active speaker in the main video panel, with other participants' video displayed as thumbnails
    • Select the expanded full-screen option to view the active speaker in 720p (HD) resolution
    • Focus on who's talking with active speaker technology, which automatically displays the current speaker's video on the large active speaker window
    • Keep the speaker's video on your screen during desktop and application sharing
    • Lock the video display on a single speaker to focus on only one presenter
  • How does Call Me make calling into meetings easier?

    Call Me eliminates those tedious (and easy to misplace) call-in numbers and meeting ID numbers (especially painful for mobile users!). Instead, attendees can store numbers with WebEx Meetings. When it's time to meet, WebEx Meetings calls them. Answer and you're in! Attendees will love the convenience and speed of connecting to meetings. Call Me is an option for all Premium plans.

    Now you can add Western Europe* to your Call Me plan. International attendees can store their phone number on WebEx Meetings. The meeting will call them when it's time to join.

    For other countries, please call a WebEx specialist at 1-866-863-3911. Or tell us what you're looking for and we'll give you a call within one business day.

    *European countries covered: Austria, Belguim, Denmark, France, Germany, Greece, Italy, Luxembourg, Netherlands, Spain, Switzerland, United Kingdom.
  • Can I record and share a WebEx meeting?

    The meeting host (organizer) can record a meeting. The recording is available almost immediately as a simple link (no bulky video files to try to send via email!) to the recording. Stakeholders can then watch the whole meeting at their leisure, including any content that was shared during the meeting, including the Active Speaker video feeds. Recording a meeting is also a great tool for documenting critical meetings.

  • Does WebEx Meetings work with Microsoft Outlook?

    Yes, and you'll love the convenience! If you are a host, you can start an instant meeting, or schedule future and even recurring meetings from Microsoft Outlook. There's even a scheduling assistant to check calendars in Microsoft Outlook before sending an invitation. When you accept a meeting invitation, it automatically appears in your calendar.

  • Can I offer toll-free meeting attendance when I invite customers to a meeting?

    Offering a toll-free option is great customer service. Not only does this give your guests toll-free meeting attendance, but with a Call Me plan WebEx will actually call them when the meeting is about to start — no dial-in numbers or passcodes to remember. Mobile users will love Call Me, because they don't have to type long strings of numbers on tiny screens. International attendees can store their phone number on WebEx Meeting Center. The meeting will call them when it's time to join.
  • What's the limit on the number of meetings I can have each month?

    You have all the time in the world under any WebEx Meetings plan. Like many companies, you will probably find a growing online meetings culture, where people prefer to use WebEx Meetings because it's fast, easy, and incredibly productive. People on the road can participate in a meeting with their mobile devices. Meeting hosts can record meetings for people who can't attend. You can have one meeting or a hundred. Meet for a few minutes or a few hours.
  • What can attendees "share" during a meeting?

    Sharing is one of the ways in which online conferencing is even more effective than in-person meetings! Just pass the presenter ball back and forth, and anyone can share a document (any format), application, desktop, or an online whiteboard. Mark up anything you share with sketch tools. And with any WebEx Premium Plan, you can add application sharing, a privacy option that participants will appreciate.
  • Which meeting product is right for me: WebEx Meetings and WebEx Meeting Center?

    Need help in figuring out if WebEx Meetings or WebEx Meeting Center fits your business needs? We can help! Call a WebEx specialist at 1-866-863-3911. Or tell us what you're looking for, and we'll give you a call within one business day.

Cisco WebEx Meeting Center

  • We'd like to use online meetings for presentations and brainstorming sessions. Can I use video conferencing in multiple modes?

    We give you a lot of different ways to use it, so you can pick the video mode that works best for any given meeting. And hosts can change modes on the fly while in a meeting.
    • View videos from up to seven attendees
    • Select full-screen mode to view the active speaker in the main video panel, with other participants' video displayed as thumbnails
    • Select the expanded full-screen option to view the active speaker in 720p (HD) resolution
    • Focus on who's talking with active speaker technology, which automatically displays the current speaker's video on the large active speaker window
    • Keep the speaker's video on your screen during desktop and application sharing
    • Lock the video display on a single speaker to focus on only one presenter
  • Can I offer toll-free meeting attendance when I invite customers to a meeting?

    Offering a toll-free option is great customer service. Not only does this give your guests toll-free meeting attendance, but with a Call Me plan WebEx will actually call them when the meeting is about to start — no dial-in numbers or passcodes to remember. Mobile users will love Call Me, because they don't have to type long strings of numbers on tiny screens. International attendees can store their phone number on WebEx Meeting Center. The meeting will call them when it's time to join.
  • Can I record and share a WebEx meeting?

    The meeting host (organizer) can record a meeting. The recording is available almost immediately as a simple link (no bulky video files to try to send via email!) to the recording. Stakeholders can then watch the whole meeting at their leisure, including any content that was shared during the meeting, including the Active Speaker video feeds. Recording a meeting is also a great tool for documenting critical meetings.
  • What is the Desktop Integration Suite for WebEx Meeting Center?

    You can schedule or launch meetings from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging solutions. Yes, and you'll love the convenience! If you are a host, you can start an instant meeting, or schedule future and even recurring meetings from Microsoft Outlook. There's even a scheduling assistant to check calendars in Microsoft Outlook before sending an invitation. When you accept a meeting invitation, it automatically appears in your calendar.
  • What's the limit on the number of meetings I can have each month?

    You have all the time in the world under WebEx Meeting Center. Like many companies, you will probably find a growing online meetings culture, where people prefer to use WebEx Meeting Center because it's fast, easy, and incredibly productive. People on the road can participate in a meeting with their mobile devices. Meeting hosts can record meetings for people who can't attend. You can have one meeting or a hundred. Meet for a few minutes or a few hours.
  • What can attendees “share” during a meeting?

    Sharing is one of the ways in which online conferencing is even more effective than in-person meetings! Just pass the presenter ball back and forth, and anyone can share a document (any format), desktop, or an online whiteboard. Mark up anything you share with sketch tools. Plus, you can use application sharing, a privacy option that participants will appreciate.
  • Can I take advantage of Single sign-on for employees who use WebEx Meeting Center?

    Yes, administrators can set up single sign-on (SSO) for WebEx Meeting Center. SSO is also supported in the WebEx Meeting Center mobile apps for iPad and iPhone, Android, Blackberry, and Windows 8.
  • Which meeting product is right for me: WebEx Meetings and WebEx Meeting Center?

    Need help in figuring out if WebEx Meetings or WebEx Meeting Center fits your business needs? We can help! Call a WebEx specialist at 1-866-863-3911. Or tell us what you're looking for, and we'll give you a call within one business day.

Cisco WebEx Event Center

  • How easy is it to use WebEx Event Center for a webinar series or hold a large online event?

    Very easy. First, WebEx Event Center is delivered over the Cisco WebEx Cloud, so there's no software or hardware to install. WebEx Event Center not only makes webinars and events more engaging, it has tools for generating invitations, automating the registration process, tracking leads, and generating management reports to evaluate the success of your event.

    Call a WebEx specialist at 1-866-863-3911 to review your marketing and sales needs. Or tell us what you're looking for, and we'll give you a call within one business day.
  • What kind of lead generation or lead qualification tools are included?

    Lead management is as important as the event itself. WebEx Event Center has multiple ways to help you capture, track, and optimize leads. You can use automatic leading scoring and lead source tracking. You can also export survey and registration information to your customer relationship management and marketing automation databases.
  • What kinds of things can I customize in WebEx Event Center?

    You can customize all of your customer-facing communications: invitations, confirmations, reminders, and followup emails.
  • Do you offer support for organizing webinars or online events?

    Yes, we have resources available to help you before and during the event. You can engage a WebEx expert team for planning, coaching, producing, set-up, and technical support with our optional Collaboration Service for WebEx Event Center.

    Call a WebEx specialist at 1-866-863-3911 to discuss your event support needs. Or tell us what you're looking for, and we'll give you a call within one business day.
  • How do I use polling? Is it the same as a survey?

    Surveys are definitely useful for evaluating a webinar or online event after it's over. But polling actually lets meeting organizers and presenters adapt what they're saying or sharing based on real-time feedback from attendees.
  • What languages does WebEx Meeting Center support?

    Brazilian Portuguese, Chinese (simplified and traditional), English, French, German, Italian, Japanese, Korean, and Spanish (Latin American).

    Dutch, Russian, and European Spanish are available on the Microsoft Windows platform only.

Cisco WebEx Training Center

  • What are the advantages of using a specialized product like WebEx Training Center for my training programs?

    WebEx Training Center is specifically designed to help make your educational programs more effective. Instructors will appreciate all of the tools they have at their disposal to make all types of training more interesting. Just a short list a features includes: real-time polling, virtual breakout rooms, hands-on labs, quizzes, threaded Q&As, and attention monitoring tools.

    If you're already using WebEx Meetings, the familiar look and feel will make training that much more productive for instructors and participants.
  • How does a trainer use a virtual breakout room?

    Your trainers will love experimenting with virtual breakout rooms. They can use virtual breakout rooms to create more personalized training for smaller groups, and turn lectures into brainstorming or practice sessions. If students seem to be struggling with information, instructors can create "drop into" breakout sessions on the fly.

    Call a WebEx specialist at 1-866-863-3911 to review your training needs. Or tell us what you're looking for, and we'll give you a call within one business day.
  • Can I integrate WebEx Training Center with learning management systems?

    WebEx Training Center is designed to fit into your existing training environment. You can integrate WebEx Training Center with the leading learning management systems. The test engine is also compliant with Shareable Content Object Reference Model (SCORM) standards.
  • Does WebEx Training Center include a testing capability?

    Testing is one of the most important ways to assess student progress and instructor effectiveness. Instructors can test students before, during, or after training sessions. WebEx Training Center has automated grading and reporting (and is compliant with the Shareable Content Object Reference Model). But WebEx Training Center doesn't depend on testing alone to help instructors evaluate students: trainers can also use tools like polling (with instant tabulation) and visual attention indicators.
  • Can you offer assistance with setting up or improving our training program?

    Whether you're just getting started, or want to optimize your program using features you've never tried before, you can take advantage of our WebEx Training Center Assist Services. You'll have the support of an experienced, certified producer. We can share WebEx best practices for online training, provide coaching and practice runs for presenters, and help you use tools (like polling) more effectively. We can help you with technical assistance before, during, and after a training session. We can give you as much support as you need, with standard, premium, and a la carte services.

    To find out more about WebEx Training Center Assist Services, call a WebEx specialist at 1-866-863-3911. Or tell us what you're looking for, and we'll give you a call within one business day.
  • What languages does WebEx Training Center support?

    English, French, German, Italian, Japanese, Portuguese, Simplified and Traditional Chinese, and Spanish.

    Swedish, Russian, Dutch, and European Spanish are available on the Microsoft Windows platform only.

Cisco WebEx Support Center

  • How does WebEx Support Center personalize support?

    Put a face to your support team with full-screen video. Invite experts to join the call to resolve issues faster. Localize screens with multiple language support. Integrate WebEx Support Center with your Customer Relationship Management system to allow reps to personalize every call.

    Call a WebEx specialist at 1-866-863-3911 to review your support requirements. Or tell us what you're looking for, and we'll give you a call within one business day.
  • What level of security do you have on WebEx Support Center?

    All of your support sessions are conducted over the secure Cisco WebEx Cloud, which offers stringent data privacy and encrypted connections with tight policy control.
  • Can I show customers their wait times? How can I reduce wait times?

    Yes, you can show them the estimated wait time, and give them the option of requesting a call back. One way to reduce wait times is to use multi-session support, so agents can work with more than one customer at a time using a screen with tabs to separate customer discussions. Agents can also see each other's queues and availability.
  • Can my support representative view a customer's desktop or applications?

    You can view and control a customer's desktop or applications, and allow them to view or control your desktop (which is helpful for a quick demonstration or training). You can also save a library of frequently used scripts that agents can run for easy patches and updates.
  • What kind of management tools are part of WebEx Support Center?

    Managers have several tools at their disposal to manage, monitor, and analyse call handling and agent effectiveness. These tools include a queue manager, a dashboard for monitoring sessions and agent activity, the ability to record sessions (manually or automatically), and the ability to generate management reports.
  • What kind of management reports can I get with WebEx Support Center?

    You can measure help desk and support statistics, including the number of sessions, session duration, and feedback from customers.
  • Can I use WebEx Support Center to troubleshoot remote desktops or point-of-sale systems?

    You can easily expand from helping people troubleshoot problems to troubleshooting the problems yourself. With the optional WebEx Support Center Remote Access service, your help desk staff can view and control any attended or unattended remote device. Use WebEx Support Center Remote Access to support users during upgrades and reduce unnecessary service calls.
  • What languages does WebEx Support Center support?

    Brazilian Portuguese, Chinese (simplified and traditional), Dutch, English, French, German, Italian, Japanese, Korean, Russian, and Spanish (European and Latin American).

    Dutch, Russian, and European Spanish are available on the Microsoft Windows platform only.

How to Buy

Mobile

top