FAQs

WebEx is an easy way to exchange ideas and information with anyone, anywhere. It combines real-time desktop sharing with phone conferencing, so everyone sees the same thing as you talk.

Some people call this web conferencing because of the web + phone sharing. Others call it online meeting because they take care of business online like they do in in-person meetings. No matter what you call it, WebEx is a great way to work with people in other locations.

Get more detail in this 3-minute tour

WebEx is software delivered as a service (SaaS), so you simply subscribe to the service—and you can use it from any computer with an Internet connection, and even from most smartphones.

You can schedule a WebEx session ahead or start it instantly in your choice of ways:

  From your own personal WebEx site
  From webex.com
  From Microsoft Outlook—like you do other meetings
  Right from the Microsoft Office document you are working in

You invite others to participate over email, IM, or text. They do not have to subscribe to WebEx. They simply click a link in your invitation to join you online, where they'll get visual prompts to join the phone conference.

Once you've started your session, simply choose "share" from the menu to share documents, presentations, and applications. Or open a blank document and start creating together.

See how it works in a How To video

Yes. You can pass control to anyone else in the session by simply clicking their name in the attendee list and choosing "Make presenter." They can then show anything on their screen.

Yes. WebEx offers three ways to pass control during a meeting:

1. You may pass the presenter ball to an attendee. The new presenter will share their own computer screen, application, or document.
2. You can let an attendee control your computer screen, application, or document.
3. You can control another attendee's computer screen, application, or document.

You can access this functionality from within your WebEx session.

WebEx integrated phone conferencing makes it easy. A single meeting invitation covers both the web and phone portions of your meeting. Plus, you have audio meeting controls within the web meeting, so you can see who's speaking and mute any attendee.

When you buy WebEx services you choose the type of phone conferencing service you want to include.

  VoIP or Internet calling lets participants join from their computer, using a computer headset with a
   microphone and speaker.
  Conference call-in number provides a single number for participants to call to join the conference.
  Call-Me service makes it even easier for participants to join, by having the session call them at the
   number they specify once they've joined on the web. (Requires an optional toll-free package.)
  Toll-free calling provides your participants with a toll-free number to call in (and also supports the Call-Me
   service mentioned above)
  International calling and toll-free service are also available, on a per-minute/per-attendee basis.

WebEx services support mixed conferencing capabilities, so different people can join by computer or phone within the same session.

You may also use WebEx with any third-party phone conferencing solution. However, third-party phone conferencing will require that you schedule the phone and web portions of your meeting separately. And, you won't have the ability to see who's talking or mute attendees from within your WebEx session.

Yes! Record any of your WebEx sessions for reference, review, or reuse. A link to your recording will be made available to you on your WebEx site for your own access. You can send the link out to others if you'd like to share.

If you buy WebEx Meeting Center online you'll get unlimited meetings with a maximum capacity of either 8 or 25 people in any meeting.

WebEx offers plans to support sessions with up to 3,000 people.
Contact sales about your specific needs.

Get a quick view of how easy it is to use WebEx by watching a How To video.

As a customer, you'll have free access to a full catalog of training options, including quick 2-minute "How-do-I...?" videos, as well as self-paced and instructor-led courses that cover everything from the basics, to best practices, to advanced-level skills.

Get 24 x 7 technical support included with your subscription. Contact support for quick resolution of any issues.

Change or cancel an existing account, or add a new one by calling a Cisco WebEx customer service representative at +1-866-863-3903.

Your account will automatically renew at the end of your current term agreement. To cancel an account, you must call at least 30 (thirty) days before the end of the term agreement to avoid being billed for the following month. Your current term is based on the date you originally subscribed.

Offered by Cisco, WebEx is the only web conferencing service delivered over a proprietary network, optimized for security, performance, and reliability. That's important as you share rich multimedia content in real time, representing yourself and your business. You want a service that makes you look good.

WebEx is fully scalable, so it can serve your needs whether you're buying for yourself, for everyone in your big multinational corporation—or somewhere in between.

You can buy our flagship Cisco WebEx Meeting Center product online. And, if you have broader needs, you can contact a solutions specialist for other packages as well as customized solutions specific to your needs.

WebEx works for meetings with anyone, anywhere—whether they're inside or outside your firewall. Anyone with an Internet connection can join your WebEx meetings. They don't need to subscribe to WebEx to participate. Only the host (or meeting organizer) needs to have an account.

Yes! You can attend a meeting with integrated phone and web conferencing on 3G or WIFI from your smartphone. View presentations, see who's participating, and much more.

Learn more about WebEx on your smartphone.

Cisco WebEx Meeting Center offers support for multiple simultaneous webcam feeds displayed in high quality, 640x360-resolution video so you can get face-to-face with everyone in a meeting. 

Cisco WebEx Training Center and Cisco WebEx Event Center also include video capability, with support for multiple webcams by request.

If you haven't seen WebEx in action before, you can:

Watch this 3-minute tour
Take a 14-day trial

If you need more information, read:

Benefits of WebEx
Products
How To

If you want to see how others are using WebEx:

Customer success stories

If you're ready to buy:

Order Meeting Center online and start using it right away

Contact a solution specialist or chat with a specialist now.

Or call us at 1-877-509-3239

Watch or edit WebEx recordings you've saved to your computer.

Download the WebEx player

You can host a WebEx meeting, and people can join from PC, Mac, Linux, Unix, and Solaris systems. You can also join from your smartphone.

Get WebEx Meeting Center—including mobile access, voice conferencing, and online recording—for just $19/month for meetings with up to 8 people at a time. Meetings up to 25 people at a time are available for $49 per month..

Larger capacity service and other products are sold both as stand-alone applications, and in packages that provide comprehensive solutions for a variety of situations. It's easy to get a quote for the specific services you need. Just call our sales hotline at 1-877-509-3239, click for live chat, or submit your inquiry online.