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Cisco WebEx Mobile App

for Android

  • FAQs

  • Specifications

  • Versions

  • Install & Use

  • View All Questions

FAQs

Specifications

  • Which devices support Cisco WebEx 2-way video?

    In general, all Android smartphones and tablets that support the minimum requirements will be able to send and receive video in a WebEx Meeting. Smartphones with Android OS 4.0 or higher will support Cisco WebEx video. Smartphones with dual core or above processors will be able to send and receive video while single core processors will still be able to receive video.

    The following smartphones have been tested and optimized for Cisco WebEx 2-way video:

    • Motorola Razr XT928
    • Samsung Galaxy Nexus
    • Samsung Galaxy S3
    • Samsung Galaxy S4
    • Samsung Galaxy Note 2
    • Samsung Galaxy Note 3
    • HTC One X
    • Google Nexus 4
    • Google Nexus 5

    Tablets with Android OS 3.0 or higher will support Cisco WebEx 2-way video. The following tablets have been tested and optimized for Cisco WebEx 2-way video:

    • Cisco Desktop Collaboration Experience DX650
    • Amazon Kindle Fire based on Android 4.x
    • Amazon Kindle Fire HD (7", 8.9")
    • Dell Streak 10 Pro
    • Fujitsu Arrows Tab
    • Google Nexus 7"
    • Motorola Xoom Xyboard (8.2", 10.1")
    • Samsung Galaxy Tab (7.7", 10.1")
    • Samsung Google Nexus 10
    • Samsung Galaxy Tab 2 7.0"
    • Samsung Galaxy Note 8
    • Samsung Note 10.1"
    • Samsung GT - N8000
    • Sony Tablet S 9.4"
    • Sony Tablet P
    • Sony Xperia
    • Samsung Galaxy NotePRO 12.2"
    • Samsung Galaxy TabPRO (12.2", 10.1", 8.4")

    Devices with Android OS lower than 3.0 do not support Cisco WebEx 2-way video. These devices will still support all other Cisco WebEx Meetings features.

Versions

Install and Use

  • Downloading Cisco WebEx Meetings for Android

    The app can be downloaded directly onto your Android device through Google Play or the Amazon app store.

  • Scheduling or starting a meeting on the Android

    If you have a host license, you can easily schedule, start, and invite others to your Cisco WebEx meetings from your device.

    From the "My Meetings" screen, press the "Schedule Meeting" icon at the top of the Meeting pane, enter your meeting title, meeting password (optional), and your invitees' email addresses. Choose to start the meeting immediately or schedule for later. If you select to start the meeting immediately, you will join the meeting automatically. If you choose to schedule a meeting for later, you will be prompted to enter the date and time, and then press "Schedule Meeting". You will then return to the "My Meetings" screen. To start a scheduled meeting, select the meeting from the Meeting pane, and then select "Start Meeting."

  • Joining a meeting

    You can join Cisco WebEx meetings using one of the following methods:

    • Go to your Cisco WebEx meeting invitation email and click on the "To join this meeting" link.
    • Launch the Cisco WebEx Meetings app on your Android device and enter the meeting number.
    • Sign in to your Cisco WebEx account on your device and join from your "My Meetings" screen.
    • Tap the meeting URL in your calendar.
    • View your upcoming meetings on the Cisco WebEx widget available exclusively on Android devices, giving you instant access directly from your Android home screen.
  • Connecting to the meeting audio

    Once you enter your meeting, an audio prompt will appear. If you would like to be called back on your device, or another phone, select your phone number from the dropdown menu. If this is your first time using Cisco WebEx Meetings for Android, you may need to enter a call back number if it is not pre-filled. Select the option to "Call me at a New Number". Enter your phone number and select "Call Me at This Number". You will receive a call to join the meeting, so answer the call. The Cisco WebEx app will then automatically re-launch, taking you right into the meeting. This feature is not available in all regions. If the call back feature is disabled, you will be prompted to call into the audio portion of the meeting instead. Not all Android devices support call back; however, you can choose to be called at another mobile or landline phone.

    To call into a meeting, select the "Call This Number" button. You will automatically connect in to the meeting. Automatic call-in does not work in all regions. If this feature is disabled, you will need to manually enter the meeting number and attendee ID, which can be found by selecting the 'i' symbol or accessing the information in your meeting invitation.

    If you wish to join the meeting using Internet voice conferencing (VoIP), select the "Connect Using the Internet" option. Select this option to be instantly connected to the audio using the Internet.

    If you are using the app on an Android device that does not have phone capabilities, you can connect to audio using the Internet or entering a call back number. When connecting to audio using the Internet, a headset is recommended.

  • Inviting people to your meeting from the app

    With the app's host capabilities, you can invite people to your meeting from the "My Meetings" screen, or via the Participant List after joining your meeting. You can use the contacts integration to easily invite your phone's contacts as long as you have an e-mail address configured for your contact.

  • Sharing video from your Android device

    Some devices support sending video from you device's camera. Please see "Which devices support Cisco WebEx 2-way video?" for more details.

  • Using audio and also share documents (data) at the same time

    If you are using a CDMA network, such as Sprint or Verizon, network limitations prevent you from having a voice call and using data services at the same time. In this case, joining the audio portion of the meeting through a voice call means you won't be able to view updates to the participant list or shared presentations. If you have access to Wi-Fi or 4G networks, you may be able to use voice and data services simultaneously. Alternatively, consider using VoIP (if available on your device) to connect to your meeting audio.

  • Using VoIP if you don’t see the "Connect Using the Internet" (VoIP) audio option

    If the "Connect Using the Internet" (VoIP) option does not appear for you, then your device is not supported by our VoIP solution at this time. This could happen with older devices with lower performance processors; most new high-end devices support VoIP. You can still join the audio via a regular voice call.

    Please note that VoIP has been disabled on the original Kindle Fire (based on Android 2.3 and Android 4.x) because the device does not have a system microphone.

    VoIP is available on WBS 28, Cisco WebEx Meetings 1.2, and WBS28.9 for WebEx Training Center meetings. Alternatively, work with your administrator to understand your site configuration.

  • When using the "Connect Using the Internet" (VoIP) audio option, what to do if you hear audio coming from the meeting but no one can hear you

    There is a known issue with certain older devices that prevents the Cisco WebEx Meetings app from receiving audio from the device microphone using VoIP. If you experience this audio issue, please join the audio portion of the meeting via a regular voice call.

  • Why your Bluetooth headset does not work with Cisco WebEx audio and VoIP

    We do not support Bluetooth headsets at this time. Depending on your device, you may not receive full VoIP support. Bluetooth through the normal phone application is supported by that application.

  • How to see the video when someone shares a video file from their computer, and you get a message "The content of the presentation is not supported" or "Unsupported format" on your Android device

    Mobile devices are unable to receive video files that are uploaded to the meeting at this time. You could try sharing the computer desktop and playing the video file in a small window, but that may result in unrealistic motion or the window may have to be very small.

  • How to chat with other participants

    Select the participant's name from the participant list. From the list, you can choose one individual or all participants to chat with. For individual chat, select the participant you want to chat with, and then enter your message in the dialogue box and hit send. Tap the "Chat with Everyone" button at the bottom of the screen to chat with all attendees, then enter your message in the dialogue box and hit send.

    To transition back and forth between the presentation and chat, tap the 'x' button at the top right of the chat window to be returned to the presentation.

  • Presenting content from your Android device

    In this release, you can share your screen on Samsung Galaxy NotePRO and Samsung Galaxy TabPRO devices. This feature is not yet supported on other devices with this release. In addition, if you are the meeting host, you can pass presenter control to a computer user to share content, or a mobile user whose device supports sharing content.

  • How to pass presenter control

    Tap the "Pass the Ball" tip to get detailed instructions, or click on the participant list, select the Cisco WebEx ball, and drag and drop it to the new presenter.

  • Moving the Cisco WebEx application to your SD Card

    Go to the standard Android settings -> manage applications, and tap on Save to SD Card on the Cisco WebEx application.

  • What to do if you get a message that the Cisco WebEx site does not support joining from 
mobile devices

    If the site you are trying to join the meeting on is your company site, contact your Cisco WebEx IT administrator to determine whether mobile access can be enabled. In the meantime, please join the meeting from a computer.

  • Finding additional meeting information

    • Access meeting details from your "My Meetings" screen for your meetings and meetings you are invited to. Select the meeting to see more details.
    • Once in the meeting, you can easily access meeting information:
      • See who is in your meeting by tapping on the Participants icon at the top of your screen. You can see how participants have joined the meeting with mobile and computer user icons.
      • To view meeting information on smartphones, click the overflow menu icon on the top right and choose "Meeting Information". On Tablets, tap on the icon with an "i" symbol in the upper right of the screen. Tap elsewhere on the screen when ready to return to the presentation screen.
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