WebEx Support Center to be Integrated into NTT Communications “Customer Connect” Contact Center Solution for SMBs

SANTA CLARA, Calif., August 4, 2005—WebEx Communications, Inc. (Nasdaq: WEBX), the leading provider of web meeting applications, has entered into an agreement with NTT Communications Corporation (NTT Com), a wholly owned subsidiary of NTT (NYSE: NTT), one of the largest telecommunications companies in the world, to launch a contact center solution for small and medium size businesses (SMB) in the Japanese market. The new solution, called “Customer Connect,” bundles several enterprise-level contact center functions into an affordable, flexible hosted solution.

Customer Connect combines NTT Com IP audio, automatic call distribution capabilities and the award-winning WebEx Support Center application into an easy-to-use, cost-effective contact center package. Customer Connect will enable Japanese businesses to improve customer satisfaction, increase competitive differentiation and decrease support costs by troubleshooting, diagnosing and resolving customer support issues in virtual “hands-on” WebEx Support Center sessions.

“On-demand solutions such as WebEx Support Center are breaking down traditional price and technology barriers and bringing enterprise capabilities to SMB customers,” said Yukio Saito, vice president broadband services business division, NTT Com. “Our new Customer Connect solution brings together support-centric voice, automation and remote support capabilities to create a package to meet Japan’s mass-market SMB needs. WebEx is the perfect partner for Customer Connect since WebEx Support Center is the only web conferencing application specifically designed for the online support process.”

"The seamless integration of WebEx Support Center allows agents to easily escalate from a support call into a virtual hands-on remote support session,” said Ray Villareal, vice president field operations and marketing at WebEx. “Customer Connect combines the NTT Com market-leading VoIP and call automation technology with WebEx Support Center process-centric capabilities to create a comprehensive customer contact solution for Japan’s growing SMB market. NTT Com remains a market leader by constantly identifying, integrating and developing the technologies that provide its customers a strategic advantage.”

Customer Connect is a turnkey contact center solution for SMBs. It features NTT Com IP Centrex for cost-effective voice conferencing, automatic call distribution to quickly route calls to appropriate agents, interactive voice response for voice activated navigation and detailed logs for advanced reporting. Customer Connect is offered as a hosted solution, so there is no hardware to purchase or software to install.

About WebEx Support Center
WebEx Support Center enables companies to enhance the effectiveness of traditional telephone-based customer support by allowing service personnel to provide hands-on support to remote computer users through a standard web browser. Virtually everything a support representative can do during an on-site visit can now be done through the web with WebEx Support Center. Like all WebEx applications, WebEx Support Center is firewall friendly and requires no preinstalled software at either end. The service incorporates a streamlined user interface to simplify support interactions for both the support agent and the customer end-user. WebEx Support Center dramatically reduces the time needed to understand and solve technical problems, increases first call resolution rates and reduces expensive on-site visits

WebEx provides a suite of process-centric real-time web collaboration applications including applications for web conferencing, online sales, web-based support, remote training and online events. These applications help businesses accelerate the sales cycle, increase revenue, improve employee productivity, speed products to market, enhance customer satisfaction and decrease training and travel costs.

About WebEx Communications
WebEx Communications, Inc. is the world's leading provider of collaborative web meeting applications and services. WebEx applications are used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx delivers its suite of web meeting applications over the WebEx MediaTone Network, a global network specifically designed for secure, real-time web collaboration. WebEx Communications is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit http://www.webex.com for more information.

About NTT Com
NTT Communications is a subsidiary of Nippon Telegraph and Telephone (NTT) Corporation (NYSE: NTT) –- one of the world's largest telecommunications companies. NTT Com provides high-quality, technologically advanced network management, security and solution services to consumers, corporations and governments on a global basis, with a special focus on the Asia-Pacific region. Its world-class backbone network, combined with the networks of partner companies around the world, offers access to more than 200 countries. NTT Com Group has more than 30 companies in the Asia-Pacific region, Europe and the Americas. The company has garnered several awards for its leading edge technologies, outstanding performance and customer service, including "Best Global Carrier - 2004." For more information, please visit http://www.ntt.com

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This press release contains forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by use of the terms anticipates, believes, continue, could, estimates, expects, intends, may, plans, potential, predicts, should or will, or the negative of those terms or similar expressions. These forward-looking statements are subject to significant risks and uncertainties. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. In particular, these forward looking statements include, but are not limited to, statements regarding guidance for the third quarter of 2005 and fiscal year 2005 on anticipated revenues and earnings per share and statements related to the impact of the acquisition on earnings per share in 2005 and 2006. Factors which could contribute to risks and uncertainties include, but are not limited to the failure of the acquisition to close as scheduled or at all, delay or unexpected costs in combining the two companies, the failure of WebEx or Intranets.com to meet financial expectations, a decrease in demand for WebEx services, the failure of WebEx to meet projections in domestic and international direct sales activity, channel sales, customer retention and expense control, failures and interruptions in the software and systems underlying WebEx's services, the effects of competitive offerings, and the impact of general economic conditions. A fuller discussion of the risks and uncertainties that could affect WebEx Communications, Inc. are more fully set forth in WebEx Communications, Inc.'s filings with the Securities and Exchange Commission, including WebEx's Form 10-Q filed on May 10, 2005. WebEx Communications, Inc. assumes no obligation to update forward-looking information contained in this press release.

Note : MediaTone is a trademark of WebEx Communications, Inc