Online Event Examines Results of Recent Industry Survey and Explores How Organizations can Deliver Excellent Remote Support

SANTA CLARA, Calif., August 5, 2005—Join WebEx Communications, Inc. (Nasdaq: WEBX), the leading provider of collaborative web meeting applications, and the Service Excellent Research Group (ServiceXRG) for a free web seminar on how to deliver excellent remote support. During the seminar W. Ladd Bodem, principal and co-founder of ServiceXRG will share the results of its recent survey on the use and effectiveness of remote support.

What: Taking Remote Support to the Next Level
Who: W. Ladd Bodem, principal and co-founder, Service Excellence Research Group
       Jack Chawla, director of support services, WebEx Communications
When: Tuesday, August 9, 2005, 10:00 – 11:00 a.m. PDT
Where: For more information or to register for the web semiar, go to: http://webexevents.webex.com

Description:
Remote support solutions allow companies to create secure connections with remote customers to accelerate problem diagnosis and resolution. This seminar will explain the benefits of remote support and how to best apply remote support solutions to achieve those benefits. The web seminar will include discussions on:

• How remote support is used today
• Types of remote support available
• Expected benefits and savings
• Remote support success factors

About W. Ladd Bodem:
W. Ladd Bodem is the principal and co-founder of Service Excellence Research Group. Before founding ServiceXRG, Bodem was vice president and worldwide director of IT services research for Gartner/Dataquest where he oversaw research in all areas of IT services and support worldwide. He has been a leader in IT services and support for over 25 years and has published numerous research studies. ServiceXRG provides research-based services focused on business planning, performance measurement, revenue generation, and customer satisfaction. For more information, go to http://www.servicexrg.com

About WebEx Communications
WebEx Communications, Inc. is the leading provider of collaborative web meeting applications and services. WebEx applications are used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx delivers its suite of web meeting applications over the WebEx MediaTone Network, a global network specifically designed for secure, real-time web collaboration. WebEx Communications is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit http://www.webex.com for more information.

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Note : MediaTone is a trademark of WebEx Communications, Inc