

Contact: Colin Smith, WebEx Communications
408-566-5694 or colin.smith@webex.com
SANTA CLARA, Calif., August 23, 2005—CareCentric, a leading provider of technology and outsourcing solutions for home-care providers, has turned customer training into a competitive advantage by using WebEx Training Center, the web-based training solution from WebEx Communications (Nasdaq: WEBX). With WebEx Training Center, CareCentric reduced customer implementation time by 50 percent, doubled the number of customers trained each day, improved customer satisfaction and increased revenue.
CareCentric uses WebEx Training Center as part of its Learning Track™, a premium training program of live and on-demand training resources. Learning Track customers can offer their employees unlimited access to recorded tutorials, interactive user manuals and a full calendar of live online trainings sessions, all delivered through WebEx Training Center. The unique e-commerce capabilities of WebEx Training Center made it possible for CareCentric to transform this advanced training program into a new revenue source.
“WebEx Training Center allows our home care industry customers to quickly and easily rollout new solutions to care givers around the country," said John Festa, president and CEO of CareCentric. “By using WebEx Training Center as part of Learning Track, our training organization is able to design, deliver and manage industry-leading customer training. WebEx Training Center allows us to align top-line objectives, bottom-line requirements and customer satisfaction goals.”
The WebEx Training Center on-demand content creation and delivery option is particularly valuable to the CareCentric staff and customers. CareCentric trainers record their live sessions and edit them to create on-demand tutorial libraries that can be accessed at any time by home-care providers.
“WebEx Training Center helps mid-sized companies such as CareCentric maximize personnel resources, deliver superior service and align business objectives,” said Sanjay Dalal, director, Training Center business at WebEx. “CareCentric is in a highly competitive market where it competes directly with several large companies. By offering a superior training program, CareCentric is able to differentiate its solutions and services, position against larger companies and create new revenue channels.”
About WebEx Training Center
Based on the new WebEx MediaTone platform, WebEx Training Center allows companies to extend the value and reach of online, in-person and self-paced training. Specifically designed to meet the needs of the training professional, WebEx Training Center supports real-time application sharing, on-demand presentation delivery, breakout sessions, virtual hands-on labs and automated assessment and e-commerce capabilities. The application’s robust features empower trainers and learners to maximize training resources and create new business opportunities for training organizations. WebEx Training Center is an open service platform, allowing partners and solutions providers in the content management, training management and self-paced training markets to integrate with the service.
WebEx is a proud member of the U.S.-based Training Top 100 Leadership Alliance. WebEx Training Center has been recognized for excellence by numerous leading industry organizations, including APX Award's Best Product in the Distance Learning and Collaboration categories by Training Magazine; 4 Star Rating by Training Media Review; and Top Training Product by HR Executive Magazine.
About CareCentric
CareCentric provides information technology systems and services to over 1,200 customers. CareCentric’s customers include freestanding, hospital-based and multi-office home health care providers, including skilled nursing, private duty, home medical equipment and supplies, home care pharmacy and hospice. Complete information solutions enable these home care lines of business to utilize and generate comprehensive, integrated financial, operational and clinical data. CareCentric is headquartered in Atlanta, Georgia with offices nationwide.
About WebEx Communications
WebEx Communications, Inc. is the world's leading provider of collaborative web meeting applications. WebEx applications improve collaboration and increase productivity in sales, support, training, marketing, engineering and product design. WebEx delivers its suite of web meeting applications over the global WebEx MediaTone Network, a network specifically designed for secure web collaboration. WebEx Communications is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit www.webex.com for more information.
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This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by use of the terms anticipates, believes, continue, could, estimates, expects, intends, may, plans, potential, predicts, should or will, or the negative of those terms or similar expressions. These forward-looking statements are subject to significant risks and uncertainties. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. In particular, these forward looking statements include, but are not limited to, the statement that WebEx applications improve collaboration and increase productivity in sales, support, training, marketing, engineering and product design. Factors which could contribute to risks and uncertainties include, but are not limited to, the failure of customers to use WebEx applications effectively in their businesses and to reduce their other expenses. A fuller discussion of the risks and uncertainties that could affect WebEx Communications, Inc. are more fully set forth in WebEx Communications, Inc.’s filings with the Securities and Exchange Commission, including WebEx’s Form 10-Q filed with the SEC on August 9, 2005. WebEx Communications, Inc. assumes no obligation to update forward-looking information contained in this press release.
MediaTone is a trademark of WebEx Communications, Inc.