Sales Industry Expert Discusses Major Trends in Inside Sales Effectiveness and Results From Recent Sales Industry Research

SANTA CLARA, Calif., November 3, 2005—Join WebEx Communications (Nasdaq: WEBX), the leading provider of on-demand collaboration applications, and Barry Trailer of CSO Insights for a free web seminar on the key issues facing inside sales organizations. According to a recent CSO Insights study, sales organizations are increasingly turning to call centers and inside sales organizations to help reduce the cost of leads, increase market reach and accelerate sales cycles.

What: Sales Effectiveness: Key Findings on the State of the Marketplace
Who: Barry Trailer, partner, CSO Insights
When: Wednesday, November 9, 2005, 10:00 AM, Pacific Standard Time
Where: For more information or to register, go to: webex.com/go/cso

Description:
Web seminar attendees will learn about the major trends and key metrics from CSO Insights’ recent research of more than 250 industry insiders, including vice presidents, directors, and sales professionals, and other members of sales organizations. Findings include:

• Inside sales' responsibilities and how inside reps are spending their time
• Key metrics and inside sales force demographics
• How to measure and compensate inside sales organizations
• Areas where inside sales is doing well and areas for improvement

“More than half the research respondents felt inside sales will be tougher in the coming year,” said Trailer. “In response, many firms are leveraging Internet technology to research accounts, provide on-line demos, conduct webinars and close deals.”

About CSO Insights
Over the past twelve years, CSO Insight's survey of over 4000 customer relationship management projects has become the benchmark for tracking the evolution of the marketing, sales and service automation initiatives. CSO Insight's clients span multiple industries and include such firms as 3M, GE Capital, Great West Life, Federal Express, IBM, Accenture, StorageTek, Xilinx, Hewlett Packard, McKesson, Unocal, Cessna, Bell South, Vishey Electronics, and Intel.

About Barry Trailer
Barry Trailer, a Partner with CSO Insights, with more than twenty-five years of professional selling experience, is an expert on sales processes and methodologies for complex business-to-business environments. Most recently, Barry was president of the GoldMine Division of FrontRange Solutions. Prior to that, he held other senior positions at FrontRange Solutions including Vice President of Strategic Initiatives and Vice President of North American Sales for GoldMine Software Corporation (prior to corporate name change to FrontRange Solutions).

About WebEx Communications, Inc.
WebEx Communications, Inc. is the leading provider of on-demand collaborative applications. WebEx applications are used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx delivers its suite of applications over the WebEx MediaTone Network, the only global network specifically designed for the delivery of on-demand applications. WebEx Communications is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit www.webex.com for more information.

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