WebEx Certified Production Services Honored for Outstanding Achievements in Customer Satisfaction

SANTA CLARA, Calif., January 13, 2006—WebEx Communications, Inc. (Nasdaq: WEBX), the leading provider of on-demand collaboration applications, has won a 2005 ACE Award for superior customer satisfaction from CustomerSat, the leader in real-time customer feedback solutions.

The 2005 ACE Award was given to the WebEx Certified Production Services organization. Receiving a CustomerSat ACE Award demonstrates both the rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes those responsible for serving customers in the recipient's organization.

"Customer satisfaction is the most enduring and consistent predictor of customer loyalty, long-term growth and corporate value," said John Chisholm, CustomerSat chairman and CEO. "The CustomerSat ACE Award confirms to the world an organization’s commitment to customer satisfaction and its success in achieving customer satisfaction."

“The CustomerSat ACE Award is given to organizations that consistently deliver the highest possible level of customer service,” said Adrena Vaquilar, senior manager, WebEx Certified Production Services. “Our main focus is to provide the highest possible level of support throughout the entire event lifecycle, coordinating all activities before, during, and after an event. As the leading provider of event production services, we’re honored to be recognized for delivering excellence in customer service.”

The WebEx Certified Production Services organization helps customers make the most of their WebEx solutions by helping define requirements and implement the collaboration applications needed. WebEx Certified Production Services consults on a variety of topics, including the selection of feature sets, best practices and event production. The organization’s customer base ranges from very small to large Fortune 500 companies. Due to the unique technical requirements of this diverse customer base, the group’s producers are well versed in a wide array of today’s ever-growing business demands.

CustomerSat set ACE Award selection criteria as a combination of customer satisfaction mean scores and top-box rating percentages maintained during the year. CustomerSat ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error. For more information, see www.customersat.com/Services/aceawards.asp.

About CustomerSat, Inc.
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, channel and partner management, IT, website operations and e-commerce, supply chain management and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK. For news, product demonstrations, and other company information, visit www.CustomerSat.com or call 1-800-372-7772.

About WebEx Communications, Inc.
WebEx Communications, Inc. is the leading provider of on-demand collaboration applications. WebEx applications are used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx delivers its suite of applications over the WebEx MediaTone Network, the only global network specifically designed for the delivery of on-demand applications. WebEx Communications is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit www.webex.com for more information.

MediaTone is a trademark of WebEx Communications, Inc.