Cisco WebEx Meetings for Blackberry

Cisco WebEx Meetings for Blackberry lets you easily attend, schedule and start meetings from your Blackberry 10 device. The Cisco WebEx Meetings for Blackberry app allows you to enjoy the full meeting experience with simultaneous data and audio. Take mobile web conferencing to a whole new level, tap into a Cisco WebEx online meeting, wherever you are!

Features

Host account capabilities, including:

• View meetings list
• Schedule, start, and delete a meeting
• Invite others to a meeting
• Expel attendee from meeting
• Pass presenter capabilities to another participant
• Make another attendee the host

Meeting Capabilities

• Join via Cisco WebEx meeting email invite, meeting number, Cisco WebEx site URL, or My Meetings List
• Web conferencing on either Wi-Fi or 3G/4G
• Simple call-in or call-back
• Automatic call-back setting
• View attendee list
• View active speaker
• View shared content with annotations
• Mute/un-mute
• Pinch to zoom and scan
• Private or group chat

Global and Enterprise Ready

• Single sign-on (SSO) is supported for corporate sites
• End-to-end Encryption
• Available in 10 languages

Frequently Asked Questions About Cisco WebEx for Blackberry

I'm not a Cisco WebEx customer. How can I try out the feature of Cisco WebEx Meetings?

You can sign up for an account at signup.webex.com.

Is it free to attend a meeting?

Yes, there is no cost to download the Cisco WebEx Meetings for Blackberry app or to attend any Cisco WebEx meetings you've been invited to join.

How do I download Cisco WebEx Meetings for Blackberry?

The app can be downloaded directly from Blackberry World.

What is the most current version of the Cisco WebEx Meetings for Blackberry app?

The latest release of the app is version 2.0, available Jan 2013. Note this version supports only Z10 and Q10 devices. Click here to view the Blackberry 10 overview video featuring the Cisco WebEx Meeting App.

What is new in version 2.1?

BB10 Q10 support with a brand new interface. Additionally, support to join end-to-end encrypted meetings.

Is upgrading to version 2.1 mandatory?

This version is intended only for BB10 Z10 and Q10 devices and therefore upgrading from previous clients on OS 5/6/7 devices is not possible.

Can I schedule or start a Cisco WebEx meeting?

As a host, you can easily schedule, start, and invite others to your Cisco WebEx meetings from your device. From the "My Meetings" screen, press the 'Schedule' button at the bottom. Enter your meeting topic, date and time, meeting password (optional) and your invitees' email addresses. Choose to start the meeting immediately or schedule for later. If you select to start the meeting immediately, press 'Start' and you will join the meeting automatically. If you choose to schedule a meeting for later then press 'Schedule'. You will then be returned to the My Meetings screen.

How do I join a meeting?

You can join Cisco WebEx meetings using one of the following methods:

• Launch the Cisco WebEx Meetings app on your BB10 device and enter the meeting number.
• Sign in to your Cisco WebEx account on your device and join from your "My Meetings" screen.

How do I join the audio portion of the meeting?

Once you enter your meeting, you can either call in to the meeting or receive a call-back from the audio bridge. To receive a call-back, press the Audio button in the action bar to launch the Audio Conference dialog box and press Call Me. You will need to enter a call-back number in the Call Me screen and press Call Me. Select the option to "Auto call me" if you would like Cisco WebEx Meetings to automatically dial this number every time you join a meeting. You will receive a call to join the meeting, so please answer the call and then manually return to the Cisco WebEx Meetings for Blackberry app. If the call-back feature is disabled, you will be prompted to call-in to the audio portion of the meeting instead.

Note, this feature is not available in all regions.

To call into a meeting, press "Meeting Info" in the overflow menu and then select the Audio tab. You will then be able to call-in to the available audio bridge call-in numbers by pressing any number.

Note, you will need to manually enter the meeting number and attendee ID, which are presented in the Info tab.

Can I invite people to my meeting from the app?

Yes, with the app's host capabilities you can invite people to your meeting from over flow menu of the Participants tab after joining your meeting. Press "Add Invitees" and enter the email addresses of the invitees you wish to add to the meeting, press the Enter symbol after each email and press the "Send" when done to complete the action.

Where can I find additional meeting information?

• Access meeting details from your "My Meetings" screen for your meetings and meetings you are invited to. Select the meeting to see more details.
• Once in the meeting, you can easily access meeting information:
  • See who's in your meeting by selecting the Participants. You can see how participants have joined the meeting with mobile and computer user icons.
  • To view meeting information, press "Meeting Info" in the overflow menu either on the Presentation or Participants tab. To return to the meeting select the "Back" button.

Why does the Cisco WebEx Meetings app stop working when I join the audio call?

If you are using a CDMA network, such as Sprint or Verizon, network limitations prevent you from having a voice call and using data services at the same time. In this case, joining the audio portion of the meeting through a voice call means you won't be able to view updates to the participant list or shared presentations. If you have access to Wi-Fi or 3G/4G networks, you may be able to use voice and data services simultaneously.

When someone shares a video file from their computer, I get a message "The content of the presentation is not supported" or "Unsupported format" on my BB10 device?

Mobile devices are unable to receive video files that are uploaded to the Meeting at this time. You could try sharing the computer desktop and playing the video file in a small window, but that may result in unrealistic motion or the window may have to be very small.

How can I chat with other participants?

Select the participant's name from the participant list. From the list, you can choose one individual or all participants to chat with. For individual chat, select the participant you want to chat with and then enter your message and hit 'Send'. Tap the "Chat with Everyone" button at the bottom of the screen to chat with all attendees, then enter your message and hit 'Send'.

To transition back and forth between the Participants tab and chat screen, tap the 'Back' button at the top left of the chat screen and be returned to the Participants tab.

Can I present content from my BB10 device?

This feature is not supported in this release. You can, however, view content shared from other's computers. In addition, if you are the meeting host, you can pass presenter control to a computer user to share content.

How do I pass presenter control?

Select the participant you wish to pass presenter control to from the participant list in the Participants tab. From the overflow menu select the ball icon next to "Make Presenter".

How can I leave a meeting without ending it if I am the host?

To leave the meeting you should first make another attendee the host. Select an attendee, and in the context menu select Make Host. After making another attendee the host, you will have the option to leave the meeting without ending it.

What can I do if I get a message that the Cisco WebEx site does not support joining from mobile devices?

If the site you are trying to join the meeting on is your company site, contact your Cisco WebEx IT administrator to determine whether mobile access can be enabled. In the meantime, please join the meeting from a computer.

What audio conferencing is supported?

WebEx Audio, Third Party Telephony audio are supported (requires T28 and above).

If you do not use integrated WebEx Audio then you will need to manually join the audio conferencing on a phone.

Is it possible to the audio conferencing using VoIP?

No, at this time Cisco WebEx Meetings for Blackberry does not support VoIP.

Is it possible to deploy Cisco WebEx Meetings for Blackberry via BES 10 to the BlackBerry Balance Workspace Perimeter on the device?

No, at this time Cisco WebEx Meetings for Blackberry does not support BES 10 deployments.

What sites support Cisco WebEx Meetings for Blackberry?

Cisco WebEx Meetings for Blackberry works on these sites:

• Cisco WebEx Meeting Center - WBS 27SP32 or higher
• Cisco WebEx Meetings 1.2.6 or higher

For one-click join from meeting invite URL in email/calendar, and Single Sign on support:

• Cisco WebEx Meeting Center - WBS 28SP9 or higher

What features are currently not supported in the native app?

• VoIP audio
• Mobile video conferencing
• Accessing data connection behind firewall using WiFi setup with proxy
• Ability to present content
• Single Sign On on Cisco WebEx Meetings sites only (available on Cisco WebEx Meeting Center)
• WebEx One Touch (Telepresence integration)
• WebEx Meetings profile pictures
• Ability to record a meeting or playback a recording
• MeetingPlace Audio

Is Cisco WebEx Meetings for Blackberry available globally?

Yes, this application works wherever BB10 devices are supported.

What languages are supported?

Cisco WebEx Meetings for Blackberry is available in English, Chinese (Simplified and Traditional), French, German, Italian, Portuguese, Spanish (Latin American), Russian, and Dutch. All other device languages will default to English.

Who do I contact for technical support?

Please go to http://support.webex.com/support/support-overview.html