Give prompt, accurate customer support
Provide quick technical support and increase first call resolution with WebEx. Give your support reps the power to diagnose and fix problems in real-time, remotely from their PCs. Avoid the frustrating back-and-forth of talking customers through solutions by phone. And save the time and expense of onsite support calls. You’ll increase both productivity and customer satisfaction. Manage support for both attended and unattended computers over the web without installing hardware or complicated software.
Remote Support
Solve remote support issues in real time
Serve your customers with fast, intelligent support that will decrease call resolution times. Customer reps can launch support sessions from anywhere and provide immediate fixes. They’ll offer better support and increase productivity. WebACD feature (included) makes it easy to monitor, queue, and route all support requests.
Free trial
Remote Access
Support unattended computers, POS systems
Manage computers distributed over various customer sites or networks without relying on service visits. Reduce expensive downtime, perform regular maintenance—install patches and updates without anyone in attendance. You’ll boost productivity and improve customer satisfaction.
Service Desk by Parature
Increase customer support efficiency
Consolidate all support requests in one repository from wherever they originate. Get comprehensive ticket management —track, route, and manage customer support easily. Distribute service requests effectively to resolve them more quickly.
Managed Services by Ovex
Affordable managed services
Provide third party application and help desk support to your customers on the WebEx Support Center platform with service by Ovex. Your clients will receive fast, responsive resolution. Get the advantage of scalable, dedicated expertise from top-tier remote services. You’ll give end users the support that they need while freeing your support resources.
Free webinar
2008 Marketing eSummit: Casting a Wider Web
See how leading marketers are using web applications to generate qualified leads.
Wed. May 14, 2008
8AM-2PM PDT
