| Q. | What are the system requirements? | |
| A. |
• A 56K kbps Internet connection or better (AOL users: AOL5.0 and above only). • Netscape 4.x or Internet Explorer 4.x and above. • For teleconference participants, a separate telephone line is required (in addition to the line used to dial up to your ISP if applicable). • Install Event Manager on your computer (see steps below) |
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| Q. |
What do I need to install to attend a seminar? |
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| A. |
To participate you must first follow the one-time, automated set-up of Event Manager on your computer.
Follow the instructions at:
https://webexevents.webex.com/webexevents/onstage/tool/browsertest/enter.php?Rnd=995173961 ->
click on Set Up -> Event Manager. To fully experience any rich media - audio, video, or Flash - during a web seminar, you should verify that your computer has compatible rich media players before you join an event. |
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| Q. |
Do I need to login to attend? |
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| A. |
Yes. On the day of the event, follow these steps: • Click on the event link from your reminder email • Click the Join button • Enter your name and email address • Click the Join button • Follow the instructions in the dialog box to join teleconference / audio |
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| Q. |
When should I log in to attend the event? |
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| A. |
All events start on time. Please join at least 10 minutes prior to the start time, so you don't miss any of the presentation. |
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| Q. |
Do I need a password to attend? |
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| A. |
No. |
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| Q. |
How much does it cost to attend your web seminars? |
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| A. |
It's free to attend. |
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| Q. |
How do I set up the audio portion of the web seminar? |
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| A. |
You can listen to audio for the event via teleconference with your phone or through your computer speakers with voice over IP (VoIP). For VoIP you need speakers and a sound card in your PC. For teleconference, you will need to dial the telephone number that appears in your reminder email for the event or in the dialog box that appears when you join the event. |
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| Q. |
Can I attend if I'm on a Mac? |
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| A. |
You can attend a web seminar with Mac OSX or above. |
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| Q. | I registered for the event but I am unable to join – what's up? | |
| A. |
You should disable all pop–-up blockers – even those included with any Internet browser toolbars you have installed on your computer. Once you've disabled your pop-up blockers, try joining the event again. Before you get into the event, you will see a page on your screen with "One Moment Please...". Do not close that page or refresh your browser when that screen is present. |
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| Q. |
I registered but never received a confirmation email – how do I join? |
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| A. |
On the day of the event, go to http://webexevents.webex.com and look for the event you wish to attend in the list. Click the Join button with your event. Enter your information in the form that appears, submit, and you will be taken into the event. |
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| Q. |
I can't find the Join button on my event page. |
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| A. |
The Join button will appear in place of the Enroll button as soon as the host starts the event. |
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| Q. |
The presentation being shown does not fit in my screen? |
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| A. |
Please set your screen resolution to 1024 x 768 pixels. |
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| Q. |
What if I lost my reminder email and I don't have the link to my seminar? |
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| A. |
On the day of the event, go to http://webexevents.webex.com. Click Join and enter in all information asked. Click Join again and you will be automatically taken into the event. |
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| Q. |
Support Information |
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| A. |
Self-Service Technical Support Send email to support@webex.com or visit support.webex.com to submit a support request ticket, view service status, and find valuable service information. Phone: Call (916) 463-8262 or toll-free (866) 779-3239, 24 hours a day, 7 days a week. Web Seminar Assistance: send email to webexevents@webex.com |
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