Training Professionals
1-800-FLOWERS Increases Employee Retention with Online Learning
- WHEN:
Tuesday, May 20, 2008
10:00 AM PDT | 11:00 AM MDT
12:00 PM CDT | 1:00 PM EDT - PRESENTERS:
Faith LeGendre, Vice President of Training for 1-800-FLOWERS.COM
Bob Lee, Sr. Product Marketing Manager, WebEx / Cisco
Discover how household brand 1-800-FLOWERs uses online learning to train and manage a seasonal, geographically distributed, remote workforce and:
In this workshop you'll learn how the 1-800-FLOWERS training team uses live virtual classes to provide home-based agents and service center staff with the knowledge and skills they need to be successful in a fast-paced retail environment.
Using virtual classes has helped 1-800-FLOWERS find a more efficient method for training remote agents to provide top-level customer service. Online learning has helped the company:
Increasing our retention rate from 88 to 92 percent means that we have retained well over a hundred agents who would not have necessarily stayed with us otherwise. That's significant.
—Faith LeGendre, Vice President, Training
Find out how to deliver solid training results while also reducing your company's carbon footprint—with an effective online learning program.
We invite you to share this free workshop with your team to facilitate knowledge and professional development.
- Tackle heavy, seasonal demand fluctuations by delivering up-to-the-minute training courses.
- Enhance the learning process and increase service agent retention.
- Promote hands-on learning and encourage peer interaction.
- Measure the impact of training classes on its workforce.
In this workshop you'll learn how the 1-800-FLOWERS training team uses live virtual classes to provide home-based agents and service center staff with the knowledge and skills they need to be successful in a fast-paced retail environment.
Using virtual classes has helped 1-800-FLOWERS find a more efficient method for training remote agents to provide top-level customer service. Online learning has helped the company:
- Prepare remote agents for holiday peaks, policy changes, or systemwide software updates.
- Recruit more effectively by providing more flexible options to remote employees.
- Retain employees by keeping them connected with better training.
- Reduce its carbon footprint by minimizing paper use and training-related travel.
Increasing our retention rate from 88 to 92 percent means that we have retained well over a hundred agents who would not have necessarily stayed with us otherwise. That's significant.
—Faith LeGendre, Vice President, Training
Find out how to deliver solid training results while also reducing your company's carbon footprint—with an effective online learning program.
We invite you to share this free workshop with your team to facilitate knowledge and professional development.
