Training Professionals
1-800-FLOWERS Increases Employee Retention with Online Learning
- RECORDED ON:
Tuesday, May 20, 2008 - PRESENTERS:
Faith LeGendre, Vice President of Training for 1-800-FLOWERS.COM
Bob Lee, Sr. Product Marketing Manager, WebEx / Cisco
Discover how household brand 1-800-FLOWERs uses online learning to train and manage a seasonal, geographically distributed, remote workforce and:
In this workshop you'll learn how the 1-800-FLOWERS training team uses live virtual classes to provide home-based agents and service center staff with the knowledge and skills they need to be successful in a fast-paced retail environment.
Using virtual classes has helped 1-800-FLOWERS find a more efficient method for training remote agents to provide top-level customer service. Online learning has helped the company:
Increasing our retention rate from 88 to 92 percent means that we have retained well over a hundred agents who would not have necessarily stayed with us otherwise. That's significant.
-Faith LeGendre, Vice President, Training
Find out how to deliver solid training results while also reducing your company's carbon footprint-with an effective online learning program.
We invite you to share this free workshop with your team to facilitate knowledge and professional development.
- Tackle heavy, seasonal demand fluctuations by delivering up-to-the-minute training courses.
- Enhance the learning process and increase service agent retention.
- Promote hands-on learning and encourage peer interaction.
- Measure the impact of training classes on its workforce.
In this workshop you'll learn how the 1-800-FLOWERS training team uses live virtual classes to provide home-based agents and service center staff with the knowledge and skills they need to be successful in a fast-paced retail environment.
Using virtual classes has helped 1-800-FLOWERS find a more efficient method for training remote agents to provide top-level customer service. Online learning has helped the company:
- Prepare remote agents for holiday peaks, policy changes, or systemwide software updates.
- Recruit more effectively by providing more flexible options to remote employees.
- Retain employees by keeping them connected with better training.
- Reduce its carbon footprint by minimizing paper use and training-related travel.
Increasing our retention rate from 88 to 92 percent means that we have retained well over a hundred agents who would not have necessarily stayed with us otherwise. That's significant.
-Faith LeGendre, Vice President, Training
Find out how to deliver solid training results while also reducing your company's carbon footprint-with an effective online learning program.
We invite you to share this free workshop with your team to facilitate knowledge and professional development.
