Thought Leaders
Lessons from the Best: Learning Leaders Power Up Training for Employees and Customers
- RECORDED ON:
Wednesday, September 26, 2007 - PRESENTERS:
Chris Howard, principal Analyst, Bersin & Associates
Johnny Wright, Manager of Employee Development, Institute of Nuclear Power Operations
Susan Hartman, Sr. Program Manager, Worldwide Customer Education--Data Center University, American Power Conversion Corporation
Discover how INPO and APC future-proofed their companies with leaning initiatives that powered employee competency and satisfied strategic global growth demands.
Faced with a 60% workforce turnover by 2010, The Institute of Nuclear Power Operations (INPO) had to make immediate and dramatic changes to its employee development process. The organization took a methodical, process-oriented approach toward developing a solid competency model that would guide present and future development needs. American Power Conversion (APC) realized that customers needed better training in the design, building and operation of data centers. So APC implemented a broad scale initiative to bring a wide range of formal training to customers and prospects around the world.
Join Chris Howard, Principal Analyst, Bersin & Associates, Johnny Wright of Institute of Nuclear Power Operations, and Susan Hartman of American Power Conversion Corporation as they discuss how their companies are meeting the ever-changing demands of competency assessment and training. Learn how these companies have successfully trained employees as well as customers, partners and prospects. Hear about best practices you can implement now. Discuss topics including planning strategies and methods, technologies and implementation, ensuring participation, and getting results. Ask your questions and get straight advice.
Faced with a 60% workforce turnover by 2010, The Institute of Nuclear Power Operations (INPO) had to make immediate and dramatic changes to its employee development process. The organization took a methodical, process-oriented approach toward developing a solid competency model that would guide present and future development needs. American Power Conversion (APC) realized that customers needed better training in the design, building and operation of data centers. So APC implemented a broad scale initiative to bring a wide range of formal training to customers and prospects around the world.
Join Chris Howard, Principal Analyst, Bersin & Associates, Johnny Wright of Institute of Nuclear Power Operations, and Susan Hartman of American Power Conversion Corporation as they discuss how their companies are meeting the ever-changing demands of competency assessment and training. Learn how these companies have successfully trained employees as well as customers, partners and prospects. Hear about best practices you can implement now. Discuss topics including planning strategies and methods, technologies and implementation, ensuring participation, and getting results. Ask your questions and get straight advice.
