MeriTalk Silver Lining Series: Service Level Agreements (SLAs): Ensuring the forecast

  • RECORDED ON:
    Tuesday, November 3, 2009
  • PRESENTERS:
    Steve O'Keeffe, Founder, MeriTalk (Moderator)
    Robert Ames, Director and Deputy Chief Technology Officer, IBM Federal
    Henry Sienkiewicz, Technical Program Director, Computing Services, Defenese Information Systems Agency

With cloud computing taking a clear priority in President Obama's 2010 budget and Vivek Kundra's focus on the rapid mobilization and deployment of the up-and-coming information delivery platform, the government IT community is primed for a perfect storm of cloud adoption. While the big-picture thinkers hear the thunder rolling in - the government IT community is left wondering "what will it take for the clouds to gather?"


The MeriTalk Silver Lining Webcast Series will capture the full government cloud computing implementation picture - seven installments covering all the critical areas, from strategic vision to how to get started. This series brings the government IT community together to listen, learn, and collaborate about the cloud computing opportunities ahead.


The final installment in the seven-part series, this Webcast will focus on:


How many hours of sunshine? When will it rain? How predictable is the computing outlook in terms of application and infrastructure performance and uptime reliability? What should agency SLAs look for when contracting cloud computing tools and services? What parameters are considered fair and reasonable, and how are penalties being developed and enforced? This expert panel of Federal procurement professionals will review frequently asked questions related to these agreements and make recommendations on how to deploy SLAs that provide highly reliable and accessible services that meet customer expectations and budget requirements.


The MeriTalk Silver Lining Webcast Series will include:
  • Vision: Thursday, July 30, 11am-12:30pm

  • Standards and Architecture: Wednesday, August 12, 10-11:15am

  • Security: Wednesday, September 9, 11am-12:15pm

  • Governance: Wednesday, September 23, 10-11:15am

  • Procurement: Wednesday, October 14, 10-11:15am

  • Getting Started: Wednesday, October 28, 10-11:15am

  • Service Level Agreements (SLAs): Tuesday, November 3, 10-11:15am



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