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Activating Cisco WebDialer on Cisco Unified Communications Manager


Note: Click to Call uses the SOAP interface to interact with the WebDialer servlet on Cisco Unified Communications Manager. Because Click to Call does not use the HTTP interface, the application does not interact with the Redirector servlet.


To activate the Cisco WebDialer

  1. Select Cisco Unified Communications Manager Serviceability > Tools > Service Activation.
  2. Select the Cisco Unified Communications Manager server from the server drop-down list. 
  3. In CTI Services, check Cisco WebDialer Web Service
  4. Click Save.
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