A connection error occurred. Verify Click to Call is running

• A call was attempted using the Click to Call functionality when the Click to Call application is not running.
• Ask the end user to restart the Click to Call application.

A directory error occurred. Contact your phone administrator

• The Cisco Unified Communications Manager directory service may be down.
• Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco Unified Communications Manager system administrator.

A service error occurred. Retry the call. If the problem persists, contact your phone administrator

• An internal error occurred in the WebDialer application.
• Contact your Cisco Unified Communications Manager system administrator.

Cannot make call. Verify Click to Call is running

• Ask the end user to restart the Click to Call application.

Click to Call cannot find Cisco IP Communicator. Verify it is running or select another phone

• Ask the end user to verify that their Cisco IP Communicator soft phone is running properly or to select a phone to use with the Click to Call application.

Click to Call is not fully configured

• One or more mandatory fields in the sign in screen have been left blank.
• Ask the end user to enter the missing information on the sign in screen and retry.

Destination cannot be reached

• The end user dialed the wrong number or you have not applied the correct dial rules.
• Check that the Cisco WebDialer service is configured to use the application dial rules on Cisco Unified Communications Manager.

Login failed. Verify your user name and password are correct

• Provide the end user with the correct username and password for the Cisco Unified Communications Manager server.
• Ask the end user to enter the username and password at the sign in screen and retry.

No phone is available. Verify contact your phone administrator

• Ask the end user to verify and refresh the phone preferences in the Phones screen of the Click to Call Preferences.

No phone has been selected for use with Click to Call. Select a phone

• The end user has no phone selected to use with the Click to Call application.
• Ask the end user to select a phone to use with the application from the Click to Call.

Proxy authentication rights could not be found. Contact your phone administrator

• Cisco WebDialer service sends this error. Contact your Cisco Unified Communications Manager system administrator.

Service is temporarily unavailable. Retry the call. If the problem persists, contact your phone administrator

• The Cisco Unified Communications Manager service is overloaded. It has reached its limit of two concurrent sessions.
• Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco Unified Communications Manager system administrator.

The service is overloaded. Retry the call. If the problem persists, contact your phone administrator

• The Cisco Unified Communications Manager service is overloaded. It has reached its limit of two concurrent sessions.
• Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco Unified Communications Manager system administrator.

The URL you requested is not available. Contact your phone administrator

• Provide the end user with the correct Cisco Web Dialer and/or Device Query service IP address.
• Ask the end users to enter this information in the sign in screen and retry.

The XML command is not available in the request. Contact your phone administrator

• This is an error sent from the Cisco WebDialer service. Contact your Cisco Unified Communications Manager system administrator.

<Number> cannot be converted to a valid phone number

• The phone number the end user has entered is invalid.
• Ask the end user to edit the phone number and retry the call.

The maximum phone number length is 32 digits

• The phone number the end user has entered is too long.
• Ask the end user to edit the phone number and retry the call.

Invalid XML command. Contact your phone administrator

• Cisco WebDialer service sends this error. Contact your Cisco Unified Communications Manager system administrator.

Cisco WebDialer service cannot be found. Verify the address

• Provide the end user with the correct Webdialer server address.
• Ask the end user to enter this server address on the sign in screen and retry.

The call failed. Verify you are logged into your Extension Mobility device. If the problem persists contact your phone administrator

• A call request is already in progress or the Cisco WebDialer service could not get a line on the phone device from the CTI.
• Wait a few moments and then retry your connection. If the error occurs again, contact your Cisco Unified Communications Manager system administrator.