Defining and applying policies
It is important to understand the difference between Organization level policies and group level policies.
When you create new users in your Cisco WebEx organization, they do not belong to any groups by default. All default policy actions therefore apply to your entire Cisco WebEx organization. This is because the top-level group, typically created at the time of provisioning includes all the users of the Cisco WebEx organization.
When the Organization Administrator creates groups and applies specific policies to these groups, the group-level policies override the organization-level policies. Users belonging to these groups are now be governed by the group-level policies instead of the organization-level policies. For example, if the Organization Administrator applies a policy that prohibits external VOIP communications for a particular group, users of that group are unable to communicate using VOIP. However, external VOIP communications may still be enabled for all other users in the organization.
You can apply policies at the Organization level or to specific groups. However, if there is a conflict in policy settings between the organization level and group level (or between a parent group and its sub-groups), the most restrictive actions take effect. For example, if VOIP capability is turned on (set to Enabled) at the organization level, but turned off (set to Disabled) at the group level, VOIP capability for all users within the group is disabled. However, if VOIP capability is turned off at the organization level but the group has enabled it, VOIP capability is still disabled for the users of the group. The following graphic illustrates how policies are applied at the organization and group levels.
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