CSV File Format

You use CSV files to import users into your organization. Every CSV file needs to adhere to a specific format in order for the import to be successful. Before you import, it is useful to review the following guidelines about creating CSV files.

• Every column in the CSV file should have a header with a valid name. For more information about valid column names, see CSV Fields.
• The name of a column should typically correspond to the name of a field in the user's profile. For example, the First Name field in the user profile dialog box should have a corresponding column named firstName in the CSV file. See the graphic below for an example of this one-to-one relationship between the field name and the CSV column name.
• You can have optional or invalid column names in your CSV file. However, these columns are skipped or re-ordered during the import process.
• The status of the import is reported in the CSV file that replicates all the information from the input file, with a specific column indicating the status.
• If a user with the same email address is already in Cisco WebEx, the existing record in the database is overwritten with the value in the CSV file.
• Updates will replace the previous settings. For example, if new roles are specified for the user, the previous roles are replaced.
• The import process runs in the background. This enables you to continue performing other Cisco WebEx Administration tasks, such as configuration.
• After the import is complete, a confirmation email is sent to the person who initiated it. The notification includes a summary of the import results.
• The Organization Administrator can cancel an import process that is in progress.

The following graphic illustrates the one-to-one relationship between CSV column names and user profile fields.