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Setting up IM Archiving

The IM Archiving screen enables you to set up endpoints for archiving instant messages exchanged between users in your Cisco WebEx Connect Organization. You can set up more than one endpoint. However, a user can be assigned to only one endpoint at a time.

To set up IM Archiving

  1. Click the Configuration tab.
  2. Click IM Archiving to open the IM Archiving screen. If you have not set up any endpoint, the IM Archiving screen will be blank.



  3. Click Add to open the Add Archiving Endpoint dialog box. 




  4. In the Endpoint Name field, type a name for the endpoint. Your endpoint name should not contain spaces.
  5. From the Type drop down list, select the endpoint type:
    • Global Relay Message Archiver
    • Iron Mountain DRC-CM
    • Secure SMTP Service



    Note: Depending on the type of endpoint you select, the fields that you need to fill in will vary. The graphic shows the fields for the endpoint type, Secure SMTP Service.

    Cisco WebEx Connect will always negotiate a secure connection to the archiving endpoint. The archiving endpoint needs to be configured to support STARTTLS.

    For the Secure SMTP Service endpoint type, use port 465 instead of port 25 if you want to use SSL. In either case the SMTP server will need to support STARTTLS. For information on how to configure SMTP MX records, see


  6. After you have filled out all the fields, click Test to test the endpoint configuration. You cannot save the endpoint unless the test is successful. If the test fails, a failure message is displayed as shown in the following graphic (the failure message is highlighted in yellow in the graphic).




  7. Click View Results to view the configuration problems that resulted in the test failure. You can correct the problems and then click Test again. If the test is successful, a success message is displayed.
  8. After the configuration test is successful, click Save to save the endpoint configuration and return to the IM Archiving screen. Your newly-configured IM archiving endpoint will be displayed as shown in the following graphic.




  9. To add another endpoint, follow the same steps described earlier in this section.
  10. Click Refresh in case the endpoint you have successfully configured doesn't appear in the list of endpoints in the IM Archiving screen.
  11. To set an endpoint as the default endpoint, select the appropriate button under the Default Endpoint column.
  12. If you have associated users with an endpoint, click View Users to view the list of users associated with that endpoint as shown in the following graphic.



    Note: The endpoint will begin to receive logs within a maximum of one hour. The system takes this time to register the endpoint.





System behavior if an archiving endpoint is not reachable

In case the archiving endpoint is not reachable, Cisco WebEx Connect will retry delivering to the endpoint at 1 hour, 2 hour, 4 hour, and 8 hour intervals. Beyond this, Cisco WebEx Connect will retry once a day for a maximum period of 90 days. At each retry, an email notification will be sent to the email address configured for your Organization Administrator. To view the log of each retry and response for the archiving endpoint, click Configuration > IM Archiving > View Results.

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