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Provisioning steps for Tightly Coupled Integration

This topic describes the provisioning steps for each of the three Tightly Coupled Integration scenarios. For more information on the different scenarios for Tightly Coupled Integration, see Overview of Tightly Coupled Integration.

Scenario 1: Tightly Coupled Integration between a new deployment of both Cisco WebEx Connect and Cisco WebEx Meeting application

Make sure that the following preparatory steps are completed prior to enabling tightly coupled integration between Cisco WebEx Meeting application and Cisco WebEx:

  1. The Cisco WebEx provisioning team creates a brand new Cisco WebEx Meeting application site.
  2. The Cisco WebEx provisioning team creates a brand new Cisco WebEx Connect Organization with the Cisco WebEx Meeting application site (URL) specified for the Tightly Coupled Integration.
  3. The integration is successful if the Meetings screen under the Configuration tab shows the Cisco WebEx Meeting application site URL. Additionally, when the Organization Administrator signs in to the Cisco WebEx Meeting application site, a corresponding Administrator account will be automatically created in the site. For more information, see Verifying the success of Tightly Coupled Integration for a New deployment of both Cisco WebEx Connect and Cisco WebEx Meeting application.

Scenario 2: Tightly Coupled Integration for a New Cisco WebEx Connect Deployment with an existing Cisco WebEx Meeting application deployment

Make sure that the following preparatory steps are completed prior to enabling tightly coupled integration between Cisco WebEx Meeting application and Cisco WebEx Connect:

  1. Modify the email addresses of all the Cisco WebEx Meeting application user accounts. The domain of the modified email addresses should match the Cisco WebEx Connect Organization's email domain. For example, if the existing email address of the Cisco WebEx Meeting application user account is user@domain.com and the new Cisco WebEx Connect Organization's email domain is acme.com, modify user@domain.com in Cisco WebEx Meeting application to user@acme.com.
  2. Create Cisco WebEx Connect accounts for existing Cisco WebEx Meeting application accounts. If you do not create Cisco WebEx Connect accounts for existing Cisco WebEx Meeting application users, the Cisco WebEx Meeting application users will be unable to sign in to their Cisco WebEx Meeting application site. The remaining steps describe the procedure for creating Cisco WebEx Connect accounts for existing Cisco WebEx Meeting application users.
  3. Export all the Cisco WebEx Meeting application user accounts.
  4. Open the exported file containing Cisco WebEx Meeting application user accounts. Modify the column headers as shown in the following table. There may be additional column headers than the ones listed below, however, they do not need to be modified or deleted.

     

     

     

    Column Header Name

    What to do

    UserName

    Delete this column

    FirstName

    Rename to firstName

    LastName

    Rename to lastName

    Email

    Rename to email

    Address1

    Rename to address1

    Address2

    Rename to address2

    City

    Rename to city

    State/Prov

    Rename to state

    Zip/Postal

    Rename to zipCode

    Country/Region

    Rename to country

    PhoneCntry

    Rename to phoneBusinessCountryCode

    PhoneLocal

    Rename to phoneBusinessNumber

    CellCntry

    Rename to phoneMobileCountryCode

    CellLocal

    Rename to phoneMobileNumber

    All tracking codes

    Rename to "TC#" based the amount of defined tracking codes.

  5. Save the file in the UTF-8 format or UTL-16 LE format.
  6. Import this modified file into your Cisco WebEx Connect Organization via the Cisco WebEx Connect Administration Tool.
  7. Verify the Cisco WebEx Connect accounts are created for Cisco WebEx Meeting application users by viewing the “status” and “statusMessage” columns in the import status file.

    After the Tightly Coupled Integration is active, Cisco WebEx Meeting application users will no longer be able to sign in with their previous sign in credentials (username/password). Cisco WebEx Meeting application users signing in to Cisco WebEx Meeting application will be required to use their Cisco WebEx Connect sign in credentials (username/password). Ensure that all users are aware of this change and the time of change. It is recommended for the Organization Administrator to notify all users of the proposed change well in advance.

    Request the Cisco WebEx provisioning team to enable the Tightly Coupled Integration between Cisco WebEx Connect and Cisco WebEx Meeting application.

  8. See Verifying the success of Tightly Coupled Integration for a New Cisco WebEx Connect Deployment with an existing Cisco WebEx Meeting application deployment to verify successful integration.

Scenario 3: Tightly Coupled Integration for a New Cisco WebEx Meeting application deployment with an existing Cisco WebEx Connect deployment

The provisioning steps for enabling a Tightly Coupled Integration for a New Cisco WebEx Meeting application deployment with an existing Cisco WebEx Connect deployment is similar to enabling a Tightly Coupled Integration for a New Cisco WebEx Meeting application deployment with a new Cisco WebEx Connect deployment. For information, see the section titled Scenario 1 described earlier in this topic.

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