Contents

 
Cisco WebEx Messenger
Copyright
Getting Started with the Cisco WebEx Administration Tool
Desktop requirements
Network requirements
Cisco WebEx federation with other instant messaging providers
Supporting third party XMPP IM applications
Signing in to the Administration Tool
Cisco WebEx Messenger Administration Tool interface
Overview of User Management
Searching for users and administrators
Creating new users
Editing users and administrators
Importing and exporting users
Assigning users to Policy Groups
Deactivating and reactivating users
Customizing the User tab view
Adding users enabled with Single Sign-on and Directory Integration
Migrating Guest Edition users to Business Edition users
Understanding the Configuration tab
Entering organization information
Entering domain information
Specifying resource management information
Specifying URL configuration information
Specifying security settings
Specifying directory settings
Specifying password settings
Using email templates
Email template variables
Entering user provisioning information
Entering contact list settings for Cisco WebEx Connect application and Cisco Jabber application
Entering user profile view settings
Entering instant message blocking settings
Specifying settings for XMPP IM Clients
Specifying upgrade management settings
Creating upgrade sites
Specifying P2P settings
Understanding additional services
Understanding Cisco WebEx Messenger integration with the Cisco WebEx application
Overview of Tightly Coupled Integration
System requirements for Tightly Coupled Integration
Provisioning steps for Tightly Coupled Integration
Verifying the success of Tightly Coupled Integration for a new deployment of both Cisco WebEx and Cisco WebEx Meeting application
Verifying the success of Tightly Coupled Integration for a new Cisco WebEx deployment with an existing Cisco WebEx Meeting application deployment
Verifying the success of Tightly Coupled Integration for a new Cisco WebEx Meeting application deployment with an existing Cisco WebEx Messenger deployment
Overview of Loosely Coupled Integration
System requirements for Loosely Coupled Integration
Provisioning steps for Loosely Coupled Integration
Verifying the success of Loosely Coupled Integration for organizations with Single sign-on infrastructure
Verifying the success of Loosely Coupled Integration for organizations without Single sign-on infrastructure
Integrating older Cisco WebEx Messenger organizations with Cisco WebEx Meeting application
Specifying IM Federation settings
Overview of IM Logging and Archiving
Setting up IM archiving
Setting up IM logging and archiving notifications
Format of the IM transcript sent to the archiving endpoint
Single Sign-on
Using SSO with the Cisco WebEx and Cisco WebEx Meeting applications
Single sign-on requirements
Single sign-on configuration in Cisco WebEx Messenger Administration Tool
Federated Web SSO Configuration
Organization Certificate Management
WebEx Certificate Management
Partner Delegated Authentication
Partner Web Single sign-on configuration
Example for installing Cisco WebEx Connect Client for SSO
Using Single sign-on integrated with Cisco WebEx Meeting application
SAML assertion attributes
Understanding Cisco Unified Communications integration with Cisco WebEx
Understanding the Unified Communications screen
Specifying Cisco WebEx Connect Click-to-Call Settings
Specifying Visual Voicemail settings
Creating unified communications clusters
Specifying Cisco Unified Communication settings for Click-to-Call
Specifying Cisco Unified Communication Manager integration with Cisco WebEx Messenger
Specifying Cisco Unified Communication Manager Express integration with Cisco WebEx Messenger
Specifying Cisco TelePresence Video Communication Server
Getting started with Cisco Unified Communications Manager for Click-to-Call
Cisco Unified Communications Manager
Setup tasks
Configuring Cisco Unified IP Phones
Adding a directory number to the phone
Configuring Cisco Unified Communications Manager for Click-to-Call
Activating Cisco WebDialer on Cisco Unified Communications Manager
Verifying the CTI Manager is running on Cisco Unified Communications Manager
Verifying the CCMCIP Service is running on Cisco Unified Communications Manager
Verifying the correct phone devices are associated with the user
How to configure application dial rules
Sample application dial plan
Configuring Cisco WebDialer to automatically use application dial rules on Cisco Unified Communications Manager
Troubleshooting
Error Messages
Using the Policy Editor to define and apply policies
Understanding policies and policy actions
Defining and applying policies
About the Policy Editor
Adding policies
Adding actions to a policy
Using policy actions available in Cisco WebEx
About Encryption Levels
Understanding Groups
Adding groups
Editing groups
Deleting groups
Assigning policies to groups
Viewing top level, parent, and child groups
Directory Integration
Directory Integration Import Process and File Formats
CRON expressions
User File Formats
User inactivation file name format
User file format
Group File Formats
Group file name format
Group file format
Group Records
Child Group Records
Group Member Records
Group Deletion file name format
Signing into a Cisco WebEx organization enabled with Directory Integration
Reports
Generating reports
Connect User Report
Connect Space Report
Connect Widget Report
Connect Activity Report
Connect User Activity
Connect Space Activity
Audit Trail Report
CSV File Format
CSV Fields
CSV Import Process
Library Management
Adding Applications
Copying applications to a library
Approving request to add application to public library
Removing applications from a library
Restoring applications to a library
Cisco WebEx Connect Application Command-line Parameters
Command-line parameters
Index