A challenging economic cycle, increased expectations, and an accelerated pace are all combining to create an environment where managers need to be at their absolute best to successfully deal with the different issues that people bring to work. Providing feedback, dealing with conflict, and addressing performance issues are just some of the situations that can challenge even the most experienced managers.

In this webinar, professional mediator and relationship expert Eryn Kalish will share the key strategies managers need to handle sensitive situations properly. Participants will learn how to:

1. Address sensitive issues in a candid and confident manner
2. Diffuse emotionally charged situations in a way that encourages understanding
3. Listen effectively, even when it is difficult
4. Create a positive environment where people perform at their best

Today more than ever, managers need to be able to handle a wide variety of situations while remaining balanced, centered, and forward focused. Don’t miss this opportunity to learn how to develop the skills that will allow you to address any situation in an emotionally intelligent manner that is supportive and results-focused.