With organizations scrambling to adapt to a changing world, the capacity to effectively engage in challenging conversations has become a key competency. Whether the topic of the conversation is delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, the reluctance most managers feel about having challenging conversations is common.

In this webinar, mediator, conflict resolution expert and Blanchard Challenging Conversations program coauthor Eryn Kalish will share a five-step model that will show you how to handle the most challenging, intense, and emotionally-charged types of conversations.

You'll learn how to be prepared internally for any conversation and how to effectively master the five interconnected steps including:

• Stating your concerns directly
• Probing for information to gain deeper understanding
• Engaging others through whole-hearted listening
• Attending to body language
• Keeping forward focused when possible

Don't miss this opportunity to learn strategies that create respectful, high trust and innovative organizations where the energy of conflict can be used productively.