With organizations scrambling to adapt to a changing world, the capacity to effectively have challenging conversations has become a key competency. Whether the topic of your conversation is delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, the reluctance most of us feel about having challenging conversations is common.

In this webinar, Challenging Conversations program coauthors Eryn Kalish and Pat Zigarmi will share a five-step model that will show you how to handle the most challenging, intense, and emotionally charged types of conversations.

You'll learn what the five interconnected steps to having a challenging conversation are and when to use which step:

• State your concerns directly
• Probe for information to gain deeper understanding
• Engage each other through whole-hearted listening
• Attend to body language
• Keep forward focused when possible

Don't miss this opportunity to learn strategies that create respectful, high trust and innovative organizations where the energy of conflict can be used productively.