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Creating A Customer Focused Organization

Creating A Customer Focused Organization
In today's competitive business environment, if you don't take care of your customers, someone else will. Organizations looking to attract and retain loyal customers have to constantly improve their level of service. Customers are increasingly demanding. A company that wants to succeed in the long term has to go beyond just satisfying customers. Today you have to create customers that are so excited about the way you treat them that they would recommend you to all of their friends and never consider another service provider.

In this webinar, Kathy Cuff, co-author of Legendary Service: The Key is to Care will show you how to create loyal customers by consistently delivering Legendary Service. You'll learn that the keys to attracting and retaining loyal customers are:
  • Recognizing the importance of ideal service and its value to the organization
  • Creating a culture of service in your organization
  • Communicating with customers more effectively
  • Expanding the power of front line employees
  • Creating an action plan
Equip your organization-and the people in it-with the understanding, knowledge, and skills to deliver customer service in ways that keep customers coming back and recommending you to others.

Don't miss this opportunity to discover what everyone in your company can do to provide better service and retain customers.


  • Kathy Cuff

    Kathy Cuff

    Senior Consulting Partner, The Ken Blanchard Companies

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Last-Modified: Sun, 11 May 2014 23:42:21 GMT

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