IKON Office Solutions set out to find a way to train and support their customers better and more efficiently and reduce their environmental impact at the same time. Using WebEx Support Center, the professional services team enabled their field staff to remotely deliver the same high quality services they deliver through on-site visits, resulting in improved customer satisfaction, reduced time and reduced travel. The learning technologies team use WebEx Training Center to reduce travel to training courses and overall carbon impact, while at the same time improving productivity by making sure their people spent less time in class and more time in the field. In addition WebEx Meeting Center and WebEx Event Center allow IKON to hold company meetings and events and reduce the need for everyone to travel to the same location.
They found that this commitment to working green not only reaped environmental benefits, but also is now yielding enhanced brand reputation, cost savings and profitability.
Join Ron Arden, Director of Professional Services and Inga Russo, Senior Manger of Learning Technologies in conversation with Jeff Weinberger, Chair of the WebEx Green Program, as they reveal

• how IKON got started
• lessons learned in deployment
• statistics on customer downtime reduction and cost savings
• measures of cost savings and efficiency
• how they and their customers are benefitting from them being a greener company

IKON's commitment to working green not only reaped environmental benefits, but also is now yielding enhanced brand reputation, cost savings and profitability. Join Ron and Inga to see how they got started and lessons learned.