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The Manager's Toolkit, Part One: Listening and Feedback

The Manager's Toolkit, Part One: Listening and Feedback
Proactive listening and the ability to deliver feedback effectively are two of the most important skills managers can develop for building trust and creating a supportive environment for direct reports. Yet in both cases, managers often overestimate their ability to listen attentively and deliver feedback objectively. In this webinar, Blanchard Senior Consulting Partner and author Dr. Vicki Halsey will show managers how to improve their skills in both areas in a way that leaves direct reports feeling heard and that helps them to focus on improving performance.

Participants will learn:

  • How to attend to nonverbal behaviors, ask questions, and reflect feelings that create clarity and connections
  • How to deliver nonjudgmental feedback that provides objective information about results and outcomes
  • How to provide praise to encourage desired behaviors and how to provide redirection when necessary
Don't miss this opportunity to develop an organization-wide understanding of how providing effective feedback, combined with good listening skills improves trust and respect between leaders and the people they lead. The result is motivated and engaged employees who perform at a higher level because they feel cared for and supported.

Presenters

  • Dr. Vicki Halsey

    Dr. Vicki Halsey

    VP of Applied Learning, The Ken Blanchard Companies

  • David Witt

    David Witt

    Program Director, The Ken Blanchard Companies

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Last-Modified: Sat, 29 Mar 2014 1:03:22 GMT

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