Doing Process Improvement in an IT Service Organization - Making it Real, Making it Useful Shared by JamesRichard
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Why should you attend: Many IT organizations try to improve their quality and productivity by establishing a company-wide process improvement program. These programs often result in large amounts of process documentation, which eventually become a burden or are ignored completely. In many cases, the organization is left with very little benefit to show for its efforts. With examples based on our extensive experience, this webinar shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress.
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