High Tech
"The beauty of WebEx Meeting Center is that it is easy to get in touch with customers. They do not have to set up or maintain any hardware and software, which every other web conferencing supplier required."
Daniel Lai, Director, Marketing and Sales, 3DQuickTools
"WebEx enables us to access clients’ environments and troubleshoot issues immediately. We answer client support requests within 30 minutes, while our competitors can take up to a full day to respond."
Lori Bello, Client Services Manager
“We will be using WebEx to reach out to prospects with things like webinars and presentations, to close sales with demos, to share our ongoing value to customers by sharing industry knowledge and business information with them, and for technical support to rapidly service our products.”
Mark Grimse, Director of IT, All Covered
"With WebEx, we’ve found a training solution that offers the same flexibility that our customers have come to expect from Allegiance products. We can keep them informed while we keep pace with changes in our industry."
Jeff Olsen, Director of Education Services
"It’s not just about saving money; it’s about customer service... with WebEx we can bring QA and R&D staff into a call at the ‘point of issue’ and achieve resolution in minutes versus days."
Jeff Jackson, Senior Manager, WW Systems and Applications Customer Support
"Because it takes seconds to connect, we’ve estimated that WebEx saves us an average of ten minutes per session. This means our support staff saves approximately 5,000 minutes every day—equal to more than ten person-days."
Steven Bolton, Director of Client Services
“The cost reduction afforded by WebEx integrated audio has been amazing. The net cost of our audio has gone down 30 to 40 percent since we switched to Web Ex.”
Adam Au, Vice President of Engineering, Centrify
“WebEx gives us a worldwide presence without having to open up global training facilities.”
Lee U’Ren, Training Delivery Manager
“WebEx enabled a significant transformation of our business model. Today, we communicate with customers and prospects much more effectively, with consistent messaging across all touchpoints.”
David Pogue, executive VP of sales and marketing, ColumbiaSoft
The WebEx Consulting Services team provided us with tactical and strategic experience that taught us how to engage with customers beyond traditional marketing methods.
Sean Murphy, Assistant Marketing Strategy Manager
"Implementing WebEx had a mushrooming effect on our business growth. Now, many clients choose to work with us because of our superior online training program. We couldn’t have achieved the growth we’ve had in the past five years without WebEx."
Sheila O’Kane, Administrative Manager of Client Education Services
"Even though we present to many people at once, WebEx helps us engage each attendee with personalized attention that really differentiates us in the market."
Heidi Tobias, Manager of Distance Learning
"WebEx has absolutely helped us eliminate any of the doubt that normally causes prospect fallout between the time of first contact and order completion—resulting in an impressive 99% close rate on deals."
Ira Chandler, President
"I went from taking at least one work-related trip per month to not traveling at all. Now I can deliver that same level of service while putting all of my former travel time to more efficient and productive use."
Seth Weissman, Director of Training
"Now we can communicate our message on a personal level in far greater numbers. Rather than expect someone to imagine what we’re offering, we can help them see it in real time."
David Schwartz, VP of Sales and Marketing
"All the content in our portals is now administered by one person, and that person didn’t require any specialized training to get it going. We didn’t even have to load software to the desktop because WebEx Sales Center is web-based. It couldn’t be easier."
Tom Parrish, GM of Special Products, Electro-Matic
"We find WebEx to be an excellent tool to deliver training to remote learners. No time is lost due to travel-for either the instructor or learners! WebEx is perfect for on-line meetings, too. Before selecting WebEx, we evaluated several competitive offerings. If your organization is looking for an easy-to-use Web meeting solution, we highly recommend WebEx."
Kit Elert, Director of Training, Elert & Associates
"WebEx MeetMeNow gives us full control over our demonstrations, so we can showcase the strengths and agility of our system, and our salespeople feel much more confident during the virtual sales call."
Julian Pscheid, Project Manager, Empire Group, Inc.
“The ability to see what is happening on the end user’s machine with WebEx is quite powerful. The customers ask for WebEx because they get back to productive use faster. We are cutting the time to resolve their issues by half or better. Just in one 20 Support Rep call center, we are saving well over 100 hours per month in call time.”
Harry Coit, Director of Technical Support
“Instead of hiring IT employees who were not billable and generate overhead expenses, we chose WebEx. As a result, EquaTerra is now spending less than the equivalent of one FTE (full-time equivalent) salary per year.”
Chris Holder, IT Manager
“Webex meetings are interactive with full multi-media giving us a great chance of closing deals while investing very little time and money. And, all without having to leave the office!”
David Thompson, Co-Founder and CEO
"As an outsourcing company our whole ethos is built around the trust placed in us to handle IT for other businesses, by the same token we place our trust in WebEx to provide a reliable service. For our customers, our investment in technology is a crucial yardstick for our own business."
Anthony Fryer, Technical Support Manager
"The Support Center solution improves our customer satisfaction because we can get in and fix things rapidly. We can be more responsive to our customers and we don't have to rely on their presence to ensure our solutions are performing the way they're supposed to."
Eric Sanabia, Manager of Integration, InfoGenesis
“Without WebEx, it would be very difficult to sell to places like Singapore, Hong Kong or Sydney from the UK. With WebEx, we can make first contact with interested parties without having to jump on a plane and travel half way around the world for a sales lead that turns out to be an inappropriate fit.”
Graham Mansfield, Deputy Managing Director and Co-Founder, Kalahari
“The whole package, from management to support, makes WebEx really ideal for our purposes. It’s become indispensable for us.”
Frank Ballentine, Support Manager
"Usage of Support Center increased rapidly during 2002. Monthly usage increased from 300 sessions per month at the start of the year, to 1200 sessions per month by year end. The decision to implement WebEX Support Center has proved to be well founded. The results speak for themselves. At today's run rate of 1200 WebEx sessions per month, this translates to an annual savings of nearly $600,000 and an ROI in excess of 700%!"
Jeff Quast, Quality Programs Manager, Lawson
"In 2003, we revisited the offerings available on the market. We concluded that WebEx's solution is still the most complete and innovative one"
Valarie Piron-Pradel, Purchasing Dept., Lectra
"Because WebEx enables us to pre-qualify our leads so well, the chances of closing the sale are very high when we do travel to an in-person meeting. WebEx eliminated the need for the first in-person sales call, expediting our sales cycles and reducing costs."
Scott Cowan, Vice President of Sales
"By expanding our geographic reach, WebEx helped us build our business to 5000 customers around the globe. WebEx solutions are part of our company culture."
Dave Kurlan, Founder and CEO
“Our remote support on WebEx provides the perfect tool for us to resolve customer issues whilst respecting confidentiality. Since we introduced the Support Session we have been able to control our spending on travel and use our manpower more productively, helping us to complete more effectively in the global manufacturing economy.”
Lee Fowles, Sales Support Manager, Pathtrace PLC
"With over 45 percent of Progress revenues coming from outside of North America, WebEx plays an essential role in our global marketing efforts. One division within Progress generates 30 percent of global marketing leads from WebEx events."
Marlys Furze, Manager of Digital Media
"Using WebEx, we are able to remotely support our customers and virtually ‘get our hands’ on their systems if we need to without having to leave our desks. In Europe alone we have saved the cost of hundreds of flights a year.”
Joakim Gustafsson, Business Development Manager, Readsoft
"Not long after we began using WebEx, a multinational recruitment agency based in Montreal displayed an interest in our technology. After one demonstration using WebEx, we’d managed to secure their interest and they became a client not long after. I knew then that WebEx was going to be a fantastic return on investment for us.”
Neil Bolton, CEO, Recruitment Systems
"We couldn’t run our business nearly as efficiently without WebEx Workspace."
Mark Laws, Chief Operating Office, Rockwell Technology Group
“Using WebEx to record our training modules for online viewing, along with avoiding closing the call center for a day whenever we needed to train, saved us $90,000 in the first year.”
Steve Thiessen, IS Projects Manager, Sage Software
"We have reduced site visits 93% from 2002 to 2003. Our support staff would revolt if we took WebEx away from them!"
Phil Catterall, Co-founder, Serversys
“WebEx Training Center helps us reach more customers with the training they need, and knowledge retention rates have skyrocketed. Customer satisfaction rates for our WebEx e-learning programs rank in the 99th percentile, higher than our in-person trainings.”
Jeff Olsen, Manager of Education Services
"WebEx Training Center provides the capabilities we needed to transform existing content into highly interactive and involved online training programs. Our staff was able to discuss the most detailed technical aspects like they were in face-to-face communication."
Joachim Raber, Technical Support Manager, SPECTRO
"Simply stated, WebEx allows us to present our solutions for corporate meeting management in the most efficient, effective means possible. More than half of our sales are made without a live presentation, 80% of our product training is conducted via WebEx. In 2003, we saved more than $852,000 worth of time and travel expenses by presenting via WebEx. We use it for all business critical functions."
Mark Phillips, Vice President-Strategy, StarCite, Inc.
“Thanks to WebEx Consulting Services, our organization has incorporated a web strategy that enables us to make more timely decisions as a management team, so we’re more nimble and more competitive in our industry.”
John Pawlikowski, CEO, Coating Services and Materials Group
“Today, more than half of Sun employees no longer have permanent offices. WebEx provided the collaboration tool we needed to bridge distances and geographies, and effectively boost productivity.”
Chris Saleh, Program Manager, Open Work Services Group
"WebEx has saved us thousands of dollars a month in travel expenses while providing more training programs with less resources.In fact, WebEx allows us to offer more on-going training to employees with the record and playback functions for training anytime. WebEx has increased the productivity of our entire training program and has become a critical part of our employee and customer communications."
Karen Bingham, VP, e-Business, Toshiba CSG
"WebEx had the flexibility to work with us to apply a patch, allowing users to start a meeting with a single click from Lotus Notes, and to schedule a meeting directly from your email address book."
Oscar Könders, General Manager, Toshiba Computer Systems Marketing
"WebEx replaced our old sales model. Our new WebEx-based sales model immediately resulted in a higher first-call close rate and a 50% increase in new TRAMS sales."
Ken Jonker, Vice President of Business Relations
"WebEx made it possible for us to create a new curriculum of virtual classes and recorded sessions that cut our in-person trainings by 50%."
Steven Elliott, Global Training Manager
"High-quality remote support must be instantaneous, and the best-of-breed WebEx infrastructure ensured our customers would always have a fast, reliable support experience."
Hank Kisiel, Pre-Sales Support Manager
"Instead of traveling for a face-to-face training, one of our trainers conducted the session via WebEx from our office in Fredrikstad, South East of Oslo. We saved in costs, and our trainer was spared seven hours of travel and one overnight stay in a hotel. People unfamiliar with Norwegian geography might not initially appreciate the advantage of not having to travel every time to conduct a training session, but the time, cost and stress savings are considerable."
Harald A. Hanssen, Service Manager, Visma Unique
“The question always comes up about support since we are a small company. We tell them we use WebEx Remote Support, and it becomes a non-issue. With WebEx there is brand recognition, and that makes us a more viable player.”
Steven Warner, Founder and CEO
“We call WebEx sessions ‘WOW’ web meetings because we get people so excited…In the past, selling a $10,000 to $100,000 solution like ours required a face-to-face meeting. WebEx has changed all of that, enabling us to close sales more quickly.”
Tom Politowski, President
“This solution not only provides us with a great deal of flexibility. It helps us offer our customers flexibility as well. It’s just priceless.”
Jeffrey Ritter, CEO
“WebEx AIM Pro Business Edition helps us define authorized users, ensuring employees use instant messaging for work purposes, and increasing employee productivity.”
Jim Rice, MIS Director
