Aozora Bank

Cloud calling: a smarter investment for the hybrid era.

Webex Calling empowers Aozora Bank to innovate and thrive in the hybrid work world.

The exterior of the Aozora Bank office on a tree-lined street. The name Aozora Bank is visible above the glass office doors.

Aozora Bank, an innovative Japanese bank.

At Aozora Bank, communication is more important than ever before as they strive to become a unique bank that provides new value-added financial services and contributes to the development of society.

2,332 total employees*
21 branches in Japan, plus a head office in Chiyoda, Tokyo, and 3 overseas representative offices*
*As of March 31, 2021

Webex Calling meets evolving business needs.

With the growth of hybrid work, Aozora Bank needed to update its on-premises phone system with cloud calling that integrated with meetings, messaging, and more.

Support hybrid work Webex Calling allows users to receive calls for landline numbers when they work remotely.
Enable calling, collaboration, and more Webex Calling seamlessly integrates with Webex Meetings, as well as Webex devices and other collaboration devices.
Embrace employee BYOD Calling eliminates the need to have multiple devices for work and personal use.
Move to cloud on your terms Webex Calling let Aozora Bank take a phased migration approach.


  • Webex Calling
  • Webex Meetings
  • Webex Devices (Room Kit Plus / DX Series)
  • Cisco Unified Communications Manager
  • Professional Services

Powering great hybrid work with cloud calling.

With the massive increase in remote work, Aozora Bank found their current on-premises phone solution wasn't enough to keep their team connected.

  • Evolving financial industry landscape

    Along with the major transition to remote work due to the global pandemic, evolution in the financial industry has led to shifts in how the industry communicates, catalyzing Aozora's efforts to transform their communication platforms as they seek to accelerate their growth.

  • Difficulty transitioning to remote work

    The procurement cost of business smartphones and the high workload of managing the terminals prevented the bank from adopting remote work on a greater scale.

  • Barriers to remote workers using the office IP phones

    Fixed Mobile Convergence (FMC) services didn't allow remote workers to access the full features of the office IP phones.