Webex Contact Center for Healthcare

Reimagine patient care with an AI-driven platform.

Enhance engagement along the patient’s journey and provide faster, more personalized service without stretching your staff thin.

Trusted by leaders in patient experience.

Facing staff shortages, no-shows, and data risks?

Navigate healthcare's biggest challenges with solutions that streamline staff efficiency, reduce missed appointments, and safeguard data to improve patient trust and care.

95%

of customers will switch brands due to subpar customer service¹

$150B+

In losses as providers are unable to fill last minute cancellations (US)

$11M

Is the average cost of a healthcare data breach in 2023

Avoid cancelations. Ease workloads. Maintain security.

Reduce no-shows with proactive notifications

Reduce operating costs and decrease missed critical care follow-ups, no-shows, or cancellations using reminders and convenient scheduling options.

Offload repetitive work

An AI Assistant offers self-service, and guides agents for swift, satisfying support without the wait. Cover scheduling, billing, refills, test results, and more!

Meet healthcare security standards

Rest easy with industry-leading security measures including zero trust end-to-end encryption, identity verification, data privacy and compliance, built-in security controls and data loss prevention.

Lift uptime rates

Deliver reliable connectivity, even during network outages and emergencies, through dedicated instance in the cloud and on-premises Webex deployments that enhance survivability and allow internal calls over PSTN while preserving critical 3rd party integrations.

Burrell Behavioral Health achieves a 99% uptime rate

Webex Calling and Contact Center solutions allow support workers to quickly log in and take calls right away—from wherever they are.

Webex has greatly improved our overall communication process," he said. "We can interact with people digitally, more frequently, and more efficiently.

Shival Seth, Grand River Hospital

Success for us is resilience and connectivity so that we can continue to operate. With Webex, we supported remote work almost overnight.

Family and patients can connect very easily and flexibly. The patient care experience is improved through the connection and support of family.

Dr. Kathleen Thomas, Intensive Care Advanced Trainee

We had to choose a solution that was very reliable…"We’re in the business of saving lives, and Webex [helps] us to do that.

Jarrett Newberry, Senior Systems Director

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Watch Webex Contact Center in action.

We’ll demonstrate how you can be proactive to keep customers happy, help agents work smarter with customer data and AI, and smooth out operations with call deflection and task automation.