Webex | Call Center Software

Webex Contact Center

AI-driven call center software.

Anticipate customer needs, empower agents, and deliver unparalleled business results with a leader in call center software.

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Trusted by leaders in customer experience.

Your customers won’t tolerate friction.

Create friction-free experiences by delivering personalized customer service, understanding every customer need, and minimizing hold times.

95%

of customers will switch brands due to subpar customer service¹

9 in 10

customers have to repeat themselves due to a lack of context²

53%

of customers will end an interaction when kept on hold³

Improve customer loyalty and decrease agent turnover.

Satisfy demands for quick, personalized service while keeping agent labor costs in check.

Reduce average handle time

An AI Assistant proactively reaches out, offers self-service, and guides agents for swift, satisfying support without the wait.

Eliminate customer story retelling

Instantly brief the next agent with an AI Assistant, freeing customers from the frustration of repeating themselves.

Offload repetitive work

Healthy agents stay longer. Mitigate turnover with an AI Assistant that helps agents with suggested responses, conversation summaries, and burn-out detection.

Keep agents at peak performance

Offer an AI Assistant that makes your agents better with real-time coaching highlights on the supervisor dashboard.

First Horizon Bank achieves an 87% self-service rate

Webex lets First Horizon Bank quickly train staff and get customers to the right person fast, making teamwork easy from anywhere. Plus, the intuitive self-service options ensure support is always swift and available 24/7.

AI-driven.
And built for every journey.

Meet customers across digital channels while connecting business system, journey, and preference data to personalize experiences.

Proactive, automated digital messaging
Digital & voice virtual agent self-service
AI-driven intelligent routing
Customer experience management

Give your agents the power to solve customer problems the first time, with tools and helpful resources at their fingertips, and support from their team of experts when they need it.

Customer journey intelligence
AI-powered agent assistance
Integrated collaboration tools
CRM integrations
Supervisor tools

Unlock valuable insights, optimize workflows, and propel your business to new heights with powerful features designed to streamline your operations and maximize productivity.

Customer journey orchestration
Workforce optimization
Reporting & analytics
Webex App Hub & developer tools
Webex Control Hub

By removing all the old stuff, and moving to Webex, we actually saved over 30% on our operating costs year over year.

Global Manager Infrastructure and Cloud

Now, we’re seeing a monthly average of about 87% [high self-service rate]…customers aren’t having to get an agent…

Jason O'Dell, Voice Services Manager

We receive about 10K calls a day...customers say they've never had any downtime or issues getting through to our agents.

Cameron Mitchell, Telephony Services Manager

[we] achieved a 99% uptime rate. [Webex] gives us the reliability our clients need so we can save lives.

Jarrette Newberry, Senior Systems Director

1/4

See Webex Contact Center in action.

We’ll demonstrate how to provide proactive customer service, help agents work smarter with AI, and smooth operations with call deflection and task automation.

Get a demo