Webex Contact Center
Embrace an AI-driven contact center to anticipate customer needs, empower agents, and deliver unparalleled business results.
Create friction-free experiences by delivering personalized customer service, understanding every customer need, and minimizing hold times.
of customers will switch brands due to subpar customer service1
customers have to repeat themselves due to a lack of context2
of customers will end an interaction when kept on hold3
Satisfy demands for quick, personalized service while keeping agent labor costs in check.
An AI Assistant proactively reaches out, offers self-service, and guides agents for swift, satisfying support without the wait.
Instantly brief the next agent with an AI Assistant, freeing customers from the frustration of repeating themselves.
Healthy agents stay longer. Mitigate turnover with an AI Assistant that helps agents with suggested responses, conversation summaries, and burn-out detection.
Offer an AI Assistant that makes your agents better with real-time coaching highlights on the supervisor dashboard.
Webex lets First Horizon Bank quickly train staff and get customers to the right person fast, making teamwork easy from anywhere. Plus, the intuitive self-service options ensure support is always swift and available 24/7.
We’ll demonstrate how to provide proactive customer service, help agents work smarter with AI, and smooth operations with call deflection and task automation.
Enable your business to mix and match best-of-breed solutions that suit your specific needs.
Reference Citation:
1 The Changing Expectations of Customer Experience, Futurum Research , February 2024
2 Global Contact Center Survey, Deloitte Digital, 2023
3 The Changing Expectations of Customer Experience, Futurum Research , February 2024