Webex vs. Genesys

Why choose Webex Contact Center over Genesys?

With innovative AI-powered features like digital automation, self-service, robust reporting and analytics, and unified collaboration capabilities, Webex Contact Center is the best choice for a future-proof CX platform.

Get your personalized demo

First Name*
Last Name*
Company*
Job Title*
Country*
Unlock new possibilities for CX leaders.

A forward-thinking AI solution from a market leader.

  • image
    Elevate the customer experience with proactive, personalized communications
    • Support fully connected, personalized journeys
      across any channel.
    • Incorporate native voice and digital virtual agent for all interactions.
    • Initiate proactive customer engagement strategies.
    • Redirect incoming calls to more convenient text-based solutions.
  • image
    Empower agents with enhanced productivity and insight tools
    • Equip agent desktops with comprehensive views of customer history and behavior.
    • Leverage our built-in AI assistant for support.
    • Automate the creation of contact summaries and suggest subsequent steps.
    • Provide agents with collaborative tools for streamlined communication.
  • image
    Drive business efficiency with real-time optimization tools
    • Offer supervisors a desktop equipped with analytical tools for trend spotting, and access to both real-time and historical data.
    • Generate automated insights into customer sentiment for informed decision-making.
  • See why more customers prefer Webex.

    Explore detailed comparisons on user satisfaction across critical metrics like ease of use, customer support, feature set, and overall reliability.

    Webex
    Genesys
    Likelihood to recommend
    93%
    87%
    Session summary notes
    91%
    84%
    Reporting and dashboards
    90%
    74%
    Quality of support
    92%
    83%
    Ease of use
    94%
    88%
    304% ROI

    Forrester Consulting conducted a Total Economic Impact™ study of Webex Contact Center and concluded that the solution delivered a 304% ROI and improved contact center operations over a three-year period.

    Webex sets the standard for modern contact centers.

    See what our customers are saying about us.

    The automation of forecasts and schedules has been excellent. Plus, the platform is very easy to use and has a lot of features that made our transition easy.

    Webex Contact Center AI is extremely robust. The omni channel is a true game changer with the ability for your agents to assist our customers via Phone, chat or email.

    Webex Contact Center's AI-based interface has greatly reduced the waiting time and helped the operators reply to students' questions quickly. Efficiency has increased after implementing Webex Contact Center and have helped reduce manpower thus reducing operating cost.

    There’s a lot of advantage in an end-to-end system. Agent experience is also much easier, [and] I can scale very easily.

    1/4

    Customer experience success stories.

    Webex enabled 12,000 call center employees to rapidly transition to remote work, resulting in boosted satisfaction for customers and agents.

    After an unexpected disruption to the travel insurance industry, Cover-More launched Webex Contact Center to better meet customer needs.

    After a long search for a contact center solution with cutting-edge technology and simple onboarding, First Horizon chose Webex.

    Webex was able to quickly transform the City of Buffalo’s essential 311 call center and allow agents to work safely from home.

    1/4
    Work with the tools you love.

    Webex Contact Center works with all the best-of-breed solutions you already use.

    Integration Partners
    Technology Partners
    Get started today.