Cisco at CCW 2026 | June 22–25, 2026

Date:

June 22–25

Cisco Booth:

848

Location:

Las Vegas, NV

Elevate every customer interaction

Bring context, intelligence, and trust to every moment—from first touch to resolution—with an AI-powered platform built to deliver excellence.

Get firsthand demos of AI-powered customer experience innovations, including Webex AI Agent, Webex Contact Center, Webex Connect, and more.

Meet with us at CCW.

Personalize your experience and meet with the Cisco team.

Experience live demos

Stop by Cisco Booth 848 to experience the latest AI-powered customer experience innovations.

Find Booth

Meet with our team

Meet with industry experts to discuss what Webex Customer Experience solutions can do for your business.

Attend our sessions

Join us for sessions exploring the future of customer experience.

View Session Details

FAQ

Learn what to expect from the CCW Cisco experience.

Can you tell me more about your AI-powered customer experience solutions?

Webex Customer Experience solutions leverage AI to proactively anticipate customer needs, deliver personalized and effective self-service, automate intent fulfillment, augment the workforce, and turn insights into action.

Webex AI Agent: The Webex AI Agent answers inquiries and fulfills customer intents across a wide range of channels—all while delivering personalized, conversational experiences.
Webex Cloud Contact Center: Unlock the power of purpose-built AI that anticipates customer needs, delivers connected experiences, and empowers agents and supervisors to achieve unparalleled business results.
AI Assistant for Contact Center: Built on the Cisco AI platform, the AI Assistant for Webex Contact Center provides agents and supervisors with intelligent, automated assistance that boosts productivity and generates real-time insights.
CPaaS: Automate end-to-end customer journeys with Webex Connect, a centralized cloud communications platform for orchestrating smarter customer interactions.
Workforce Optimization: Arm supervisors with key resources to fully optimize the performance of contact center agents.

Webex Customer Experience

Which sessions will Cisco be a part of?

Join our experts at CCW to explore cutting-edge innovations in customer experience, designed to elevate every customer interaction. View session details.

What experiences will you be showcasing? (hint: find out how to get free coffee)

Elevate your daily grind with a taste of automation, orchestrated by Webex Connect—our cloud communications platform. Scan the QR code at our booth, customize your order, and pick it up once it’s ready. With the power of CPaaS and our intuitive flow builder, discover how we're redefining the art of the possible.

Order and pick up your coffee at Cisco Booth 848.

Meet our speakers.

Learn from innovators pushing the boundaries of what's possible.

Vinod Muthukrishnan

VP & GM, Webex Customer Experience

Cisco

Chang Chang

Senior Director, Product Management

Cisco

Daniel Mathews

Chief Architect

Cisco

Cisco sessions at CCW 2026.

Join our experts at CCW to explore the future of AI-augmented customer experience.

Time (PT) Session title

1:30 P.M.–3:00 P.M

Workshop | Invisible Risks, Visible Control: Governing AI Agents End-to-End

AI agents are rapidly becoming the frontline of customer experience, but their growing autonomy introduces a new class of risk. From data leakage and prompt injection to silent performance drift, unmanaged agents can quickly become liabilities instead of assets. This session takes a security-first, lifecycle-driven approach to building and operating AI agents, where trust is never assumed, and observability is non-negotiable.

We’ll explore how to design agents with built-in safeguards, implement rigorous testing frameworks that simulate adversarial scenarios, and deploy with guardrails that enforce policy at every interaction. Beyond launch, the session dives into continuous monitoring strategies that provide full visibility into agent behavior such as capturing decisions, anomalies, and performance metrics in real time.

You’ll learn how to operationalize lifecycle management across five critical phases: design, build, test, deploy, and optimize. Since security is key, but you can’t ignore performance and ROI, we’ll examine techniques for optimizing experiences, calibrating responses, enforcing compliance, and maintaining auditability without sacrificing CX quality. The result: AI agents that are not only intelligent and helpful, but secure, transparent, and fully accountable—at scale.

Speakers:

Vinod Muthukrishnan, VP & GM, Webex Customer Experience – Cisco

Chang Chang, Senior Director, Product Management – Cisco

Daniel Mathews, Chief Architect - Cisco

Location: Caesars Forum, Workshop C

Learn More

Time (PT) Session title

11:00 A.M.–11:45 A.M

Think Tank | Harmonizing AI + Humans: Practical Framework for AI-augmented CX

AI is transforming the contact center from a labor-intensive operation into an intelligence-driven, insight-rich environment. Automation and real-time assistants are reshaping how work is performed, shifting agents toward higher-value interactions, and elevating supervisors into coaching and performance leadership roles. At the same time, AI-generated insights are breaking down silos, making the contact center a more central driver of enterprise-wide customer experience improvements.

To adapt, organizations must go beyond technology deployment and rethink operating models, roles, and success metrics. This requires intentional internal dialogue: defining what should be automated versus augmented, how responsibilities and skills will evolve, and how decision-making and accountability will shift.

This interactive session challenges CX leaders to rethink operations end-to-end, from workforce skills to workflows, decision-making, and accountability. Participants will explore what to automate versus augment and how to prepare your organizations for this structural shift.

You’ll leave with practical considerations and a clear starting point for leading your teams through one of the most significant transformations in customer experience.

Speakers:

Daniel Mathews, Chief Architect – Cisco

Rachel Walker, Managing Director Innovation & Solutions – United Airlines

Location: Caesars Forum, Forum F

Learn More

Connect with our team to learn more about CCW 2026, schedule a demo, or meet with our experts onsite at the show.

First Name*

Last Name*

Business Email*

Phone Number*

Company Name*

Country*

Job Title*

Product interest

I would like to receive email communications about products and offerings from Cisco and its Affiliates. I understand I can unsubscribe at any time.

There are required fields that need filling before you can submit.

OCT 5–8, 2026

Austin, TX

WebexOne 2026

Get ready for four days packed with insightful breakout sessions, technical training courses, hands-on labs, and inspiring speakers.

FEB 2–5, 2027

Barcelona, Spain

ISE 2027

Explore new innovations in Cisco AI-powered devices at the world-renowned annual tech show for the systems integration and audiovisual industry.

Learn More About ISE

FEB 8–12, 2027

London, England

Cisco Live London 2027

Discover how Cisco is revolutionizing the way infrastructure and data connect and protect organizations in the AI era.

Explore Cisco Live London