Cisco at CCW 2026
Unlock proactive engagement across channels and deliver seamless, standout experiences with Webex Customer Experience solutions.
Bring context, intelligence, and trust to every moment—from first touch to resolution—with an AI-powered platform built to deliver excellence.
Get firsthand demos of AI-powered customer experience innovations, including Webex AI Agent, Webex Contact Center, Webex Connect, and more.
Personalize your experience and meet with the Cisco team.
Stop by Cisco Booth 848 to experience the latest AI-powered customer experience innovations.
Meet with industry experts to discuss what Webex Customer Experience solutions can do for your business.
Join us for sessions exploring the future of customer experience.
Learn from innovators pushing the boundaries of what's possible.
Join our experts at CCW to explore the future of AI-augmented customer experience.
AI is transforming the contact center from a labor-intensive operation into an intelligence-driven, insight-rich environment. Automation and real-time assistants are reshaping how work is performed, shifting agents toward higher-value interactions, and elevating supervisors into coaching and performance leadership roles. At the same time, AI-generated insights are breaking down silos, making the contact center a more central driver of enterprise-wide customer experience improvements.
To adapt, organizations must go beyond technology deployment and rethink operating models, roles, and success metrics. This requires intentional internal dialogue: defining what should be automated versus augmented, how responsibilities and skills will evolve, and how decision-making and accountability will shift.
This interactive session challenges CX leaders to rethink operations end-to-end, from workforce skills to workflows, decision-making, and accountability. Participants will explore what to automate versus augment and how to prepare your organizations for this structural shift.
You’ll leave with practical considerations and a clear starting point for leading your teams through one of the most significant transformations in customer experience.
Speakers:
Daniel Mathews, Chief Architect – Cisco
Rachel Walker, Managing Director Innovation & Solutions – United Airlines
Location: Caesars Forum, Forum F
What does it really take to modernize enterprise communications and customer experience at scale?
In this candid session, CDW leaders and Cisco experts go beyond the hype to break down the real story behind CDW’s move to Webex Calling and Webex Contact Center. From platform strategy and deployment scale to challenges, lessons learned, and measurable outcomes this is a firsthand look at transformation in action. You’ll hear what worked, what didn’t, and what’s next as CDW continues to invest in AI, automation, and connected customer journeys.
Speakers:
Nicoletta Karpathios, Deputy Division Director, Events - CMP
Nick Schmidt, Senior Manager, System Engineering – Infrastructure & Applications – CDW
Josh Walters, Senior Delivery Manager, Digital Experience – CDW
Ken Drazin, Director, Digital Experience Delivery – CDW
Kevin Ferrell, Americas Sales Director, Contact Center – Cisco
Location: Caesars Forum, Forum M
Connect with our team to learn more about CCW 2026, schedule a demo, or meet with our experts onsite at the show.
Check out our upcoming events to explore the future of collaboration. See AI-powered Cisco solutions in action, hear from industry experts, and discover how we're elevating both employee and customer experiences.
Get ready for four days packed with insightful breakout sessions, technical training courses, hands-on labs, and inspiring speakers.
Explore new innovations in Cisco AI-powered devices at the world-renowned annual tech show for the systems integration and audiovisual industry.
Discover how Cisco is revolutionizing the way infrastructure and data connect and protect organizations in the AI era.
