Webex at Cisco Live 2024
Visit the Webex Collaboration Booth in the World of Solutions Cisco Showcase.
Join Webex at Cisco Live and experience the World of Solutions – all the latest innovations, including AI – in one place. Explore our latest advancements with live demos of the Cisco AI Assistant for Webex Suite and Webex Contact Center, Cisco Board Pro G2, Cisco Room Kit EQX, Webex Connect (CPaaS), Webex Go, Control Hub, Webex for Apple Vision Pro and much more.
Attend Collaboration speaking sessions to see how the Webex Collaboration AI Portfolio delivers unrivaled experiences for customers and employees.
Learn how Cisco is harnessing AI-powered capabilities to modernize infrastructure for faster, smarter, and secure work.
Explore technical sessions on the latest Collaboration topics and get AI-ready with the latest solution advancements and innovations.
Premium Education sessions offer in-depth training with Cisco experts and can be added to any registration package.
Learn from innovators who are pushing the boundaries of what's possible.
Join our experts to learn about the future of AI in collaboration and customer experience.
AI has redefined the way we work together - from real-time communications, to workforce productivity, to customer interactions. Join this session to learn how AI can power a new era of Hybrid Work and Customer Experince for your business. You will learn how AI can enhance:
- Team collaboration to power productivity and innovation
- Customer-centric AI to enable a better understanding of customer needs and how to address them more effectively
- Process streamlining and employee empowerment for optimized employee and customer experiences
Speakers: Gautam Gupta, Sr. Director, Product Management, Cisco. Faniel Altmark, Director of Product Management, Cisco. Arvi Krishnaswamy, Director, Product & Strategy, Cisco.
Session ID: PSOCOL-1020
Session Type: Product or Strategy Overview
Generative AI has captured the attention of business leaders worldwide as the next fundamental shift in how organizations will run: But despite 97% of companies feeling an increased urgency to deploy these technologies, just 14% are fully ready to integrate AI successfully into their businesses, according to Cisco's latest AI Readiness Index.
In this Center Stage talk, you'll learn how Cisco is strategically approaching key pillars of AI security, collaboration, observability and services management, with learnings from our own IT, Security, and Application leaders on how they've worked through challenges of scale to deliver impactful Generative AI solutions and products for our teams, our customers, and beyond. Join this insightful discussion hosted by Vijoy Pandey, SVP of Outshift, Cisco's incubation engine for emerging technologies, and featuring Anurag Dhingra, SVP, CTO of Cisco Collaboration and Jen Yokoyama, SVP & Deputy General Counsel, as they discuss today's biggest GenAI opportunities and challenges across development and deployment through their own recent experiences and insights.
And finally, we will introduce a new GenAI policy and observability solution, Motific, which enables you to quickly and easily apply all these learnings into your own environment!
Speakers: Vijoy Pandey, SVP, Engineering, Cisco. Anurag Dhingra, SVP of Engineering & CTO, Collaboration, Cisco. Jen Yokoyama, SVP & Deputy General Counsel, IP & Technology, Cisco.
Session ID: CENETI-1001
Session Type: Center Stage
Imagine you could anticipate your customers' needs before they realize they even need the support. It’s possible with proactive, two-way customer communications. With Webex’s single, centralized communications platform, companies can centrally automate and orchestrate customer interactions throughout the entire customer journey. We’ll show you how AI, APIs, and low code tools are revolutionizing customer experience.
Speaker: Brian Heikes, Director, Product Management, Cisco.
Session ID: PSOCCT-1015
Session Type: Product or Strategy Overview
For more than a decade, Cisco Collaboration has relentlessly focused on creating unrivaled experiences for the most important business interactions. And in a Hybrid world, employee-to-employee interactions occur in a range of forms and settings. Join Snorre Kjesbu, SVP & GM of Collaboration Devices; Anurag Dhingra, SVP of Engineering; and a customer share how Cisco Collaboration offers comprehensive solutions tailored to each unique experience and workspace, like purpose-built devices and software solutions with the Webex Suite.
See how tools like powerful AI, interoperable devices, and scalable management solutions ensure effective and seamless communication from any place, any device.
Speakers: Snorre Kjesbu, SVP/GM Collaboration Devices, Cisco. Amit Barave, VP, Product Management, Cisco. Pedro Antonio Oñoro, IT Director, Kennedy Space Center.
Session ID: CENCOL-1006
Session Type: Center Stage
Are you ready for AI? Cisco executives, including Chair and CEO Chuck Robbins, will take the keynote stage to outline how Cisco’s leading innovation can help you connect and protect your business to drive more opportunity for you and your organization in the era of AI.
Speakers: Chuck Robbins, Chair and Chief Executive Officer, Cisco. Jonathan Davidson, EVP and General Manager, Cisco Networking, Cisco. Jeetu Patel, EVP and General Manager, Security and Collaboration, Cisco. Carrie Palin, SVP and Chief Marketing Officer, Cisco. Zak Brown, CEO, McLaren Racing. Oscar Piastri, Driver, McLaren Formula 1 Team. Gary Steele, EVP and General Manager, Spunk, Cisco.
Session ID: KEYGEN-1001
Session Type: Product or Strategy Overview
Customers want the ability to connect with businesses their way. For some, that's self-service over chat or text; others want to get right to a human. On the flip side, businesses want to increase customer satisfaction, build brand loyalty, and drive revenue, while being cost-conscious. In this session you'll learn how the AI-powered, cloud-based Webex Contact Center can help businesses exceed customer expectations AND manage their costs, including how Webex Contact Center:
- Allows businesses to rapidly create personalized, data-driven customer experiences
- Enables agents to solve customer problems faster with AI
- Empowers supervisors and administrators to support hybrid work environments.
Speakers: Courtenay Godshall, Director, Product Marketing, Webex Customer Experience Solutions, Cisco. Carlos Guadamuz, Business Development Manager, Cisco.
Session ID: PSOCCT-1013
Session Type: Product or Strategy Overview
The hybrid office needs to be a magnet for collaboration, learning, and networking. It needs to foster experiences that make the commute worth it. Discover how Cisco is helping organizations to overcome the obstacles of distance and create smart workspaces with:
- Simple to deploy room systems with AI-powered cinematic meetings
- Hot desking and room booking solutions that redefine office space allocation
- Devices that let you to meet on any platform, including certified devices for Microsoft Teams
- See the latest innovations in room systems, desk devices, phones, and headsets for hybrid and frontline workers.
- Hear how Cisco devices, plus Control Hub, Cisco Spaces, and ThousandEyes make it easy to manage and optimize your workspaces.
Speakers: Marisa Rutti, Product Marketing Manager, Cisco. Josh Baever, Sr. Systems Engineer, T-Mobile.
Session ID: PSOCOL-1026
Session Type: Product or Strategy Overview
Get a front row seat to hear directly from Cisco executives on how Cisco and Splunk are combining the full power of the network together with market-leading security and observability solutions and how it will help you and your organization navigate the AI revolution. Plus, stick around for an inspiring guest speaker who will empower you to Go Beyond your limits and redefine what’s possible.
Speakers: Chuck Robbins, Chair and Chief Executive Officer, Cisco. Jeetu Patel, EVP and General Manager, Security and Collaboration, Cisco. Tom Gillis, SVP and General Manager, Security, Cisco. Tom Casey, SVP Products & Technology, Splunk, Cisco. Liz Centoni, EVP and Chief Customer Experience Officer, Cisco.
Session ID: KEYGEN-1002
Session Type: Product or Strategy Overview
A staggering 81% of customers want self-service and other automated options to handle issues on their own. The problem? Current options are not intelligent enough to deliver the human-like experiences customers want. Until now…
Customers need AI solutions that work for them. With the Webex AI-powered, self-learning contact center, AI is the hero in the quest to reimagine customer experience. It leads the charge to streamline and automate processes that improve customer satisfaction and enable swift issue resolution. When more complex issues require human agents, AI capabilities ensure agents have the tools to deliver seamless customer experiences without long hold times or the need to repeat the problem.
In this session, you’ll discover how Webex uses AI to help businesses automate and augment customer experience strategies, lay the foundation for lasting customer relationships, and support agents and bottom-line needs.
Speakers: Anurag Dhingra, SVP of Engineering & CTO, Collaboration, Cisco. Jason O'Dell, Voice Services Manager, First Horizon Bank. Craig Burnham, Senior Director, Product Marketing, Cisco.
Session ID: CENCOL-1008
Session Type: Center Stage
The blending of AI technology with human interactions is reshaping how customers engage, and employees work, but does it make our experience better? As AI increasingly integrates into our daily lives, it's crucial that these interactions are seamless, intuitive, and ultimately enhance our experiences. From personalized service, to predictive insights, to increased efficiencies, AI can help unlock unparalleled levels of satisfaction and productivity. Join Javed Khan, SVP/GM for Cisco Collaboration, to explore the future of workplace collaboration and customer engagement.
Speakers: Jeetu Patel, EVP and General Manager, Security and Collaboration, Cisco. Javed Khan, SVP/GM, Engineering, Cisco. Nikki Parsons, Vice President of IT Engineering, Akamai Technologies.
Session ID: KDDCOL-1000
Session Type: Keynote Deep Dive
Today's modern businesses and workforce require top-notch collaboration tools to connect, communicate and get work done. Join this session to learn how Webex Suite provides incredible value with eight built-in workflows with premium AI features. Enjoy the flexibility to work from anywhere, on any device with unified, and intuitive experiences across calling, meetings, messaging, polling, vidcast and more—with people inside and outside your organization.
Speaker: Molita Sorishochamaki, Product Marketing Manager, Cisco.
Session ID: PSOCOL-1027
Session Type: Product or Strategy Overview
For most businesses, moving to a cloud contact center is not an "if" but a "when" decision. In this session, learn how Webex can meet your business wherever you are on your customer experience technology journey, from on-premises to hybrid cloud, dedicated instance (Webex Contact Center Enterprise) to multi-tenant cloud (Webex Contact Center), and help you bring innovation such as AI, digital channels, customer journey orchestration, workforce optimization, and analytics and insights into your environment as you chart your personalized path to the cloud. Plus, you’ll learn about new Webex Customer Experience solutions designed to allow you to equip every customer-facing employee with tools to deliver connected customer experiences.
Speaker: Zack Taylor, Director, Business Development, Cisco.
Session ID: PSOCCT-1014
Session Type: Product or Strategy Overview
Connect with our team to learn more about Cisco Live 2024 and the future of AI in collaboration and customer experience. Submit this form and a sales representative will get back to you.
