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Activating Cisco WebDialer on Cisco Unified Communications Manager


Note: Cisco Unified Communications Integration (Click-to-Call) uses the SOAP interface to interact with the WebDialer servlet on Cisco Unified Communications Manager. Because Click-to-Call does not use the HTTP interface, the application does not interact with the Redirector servlet.


To activate the Cisco WebDialer:

  1. Select Cisco Unified Communications Manager Serviceability > Tools > Service Activation.
  2. Select the Cisco Unified Communications Manager server from the server drop-down list. 
  3. In CTI Services, check Cisco WebDialer Web Service
  4. Select Save.
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