Verifying the correct phone devices are associated with the user
You need to verify that the correct phone devices are associated with the user on Cisco Unified Communications Manager. If not, the phone is not listed on the Phone Preferences screen in Click-to-Call.
- Select Cisco Unified Communications Manager Administration > User Management > End User.
- Select Find.
- Select the appropriate user ID.
- In the Device Association section, verify the correct devices are listed in the Controlled Devices window.
Note: If you need to associate a phone device with the user, select Device Association. Consult the Cisco Unified Communications Manager Online Help for further information.