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Deactivating and reactivating users

Users can be deactivated for a variety of reasons. For example, they leave the company or violate policies. When you deactivate users, they are not removed from the Cisco WebEx Messenger system but are disabled and not allowed to log into their accounts. You can reactivate deactivated users at a later time as required.

A user with an inactive status can also indicate a user of the Guest Edition the Cisco WebEx Connect application version 5.x or earlier. Such a user is typically not yet migrated to the Business Edition. For more information about migration, see Migrating Guest Edition users to Business Edition users.

To deactivate users:

 

Note: Primary Administrators cannot be deactivated.

  1. In the User tab search for the user to deactivate. For information about searching for users, see Searching Users.
  2. In the search results, select the user to deactivate.
  3. Select More Actions > Deactivate to display a confirmation message.
  4. Select Yes in the message box to deactivate the selected user. 

To reactivate users:

  1. To reactivate a deactivated user (or to migrate Guest Edition users), search for the appropriate user using the Inactive Status search filter. For more information on search filters, see Searching Users.
  2. In the search result, select the user to activate.
  3. Select More Actions > Activate to display a confirmation message.
  4. Select Yes in the message box to reactivate the selected user. 
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