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Setting up IM archiving

The IM Archiving screen enables you to set up endpoints for archiving instant messages exchanged between users in your Cisco WebEx Messenger organization. You can set up more than one endpoint. However, a user can be assigned to only one endpoint at a time.

To set up IM Archiving:

  1. Select the Configuration tab.
  2. Select IM Archiving to open the IM Archiving screen. If you have not set up any endpoint, the IM Archiving screen is blank.



  3. Select Add to open the Add Archiving Endpoint dialog box. 




  4. In the Endpoint Name field, type a name for the endpoint. Your endpoint name should not contain spaces.
  5. From the Type drop down list, select the endpoint type:
    • Global Relay Message Archiver
    • HP Autonomy DRC-CM (previously called Iron Mountain DRC-CM)
    • Secure SMTP Service



    Note: Depending on the type of endpoint you select, the fields that you need to fill in vary. The graphic shows the fields for the endpoint type, Secure SMTP Service.

    Cisco WebEx Messenger always negotiates a secure connection to the archiving endpoint. The archiving endpoint needs the following settings for Secure SMTP Service:

    • Support of STARTTLS is required. Even if SSL is being used, the endpoint MUST support STARTTLS.
    • If using SSL use port 465 not port 25.
    • Certificates presented by the archiving endpoint MUST be issued by publicly trusted Certificate Authorities (CAs). Any self-signed certificates are not supported.


  6. After you have filled out all the fields, select Test to test the endpoint configuration. You cannot save the endpoint unless the test is successful. If the test fails, a failure message is displayed as shown in the following graphic (the failure message is highlighted in yellow in the graphic).




  7. Select View Results to view the configuration problems that resulted in the test failure. You can correct the problems and then select Test again. If the test is successful, a success message is displayed.
  8. After the configuration test is successful, select Save to save the endpoint configuration and return to the IM Archiving screen. Your newly-configured IM archiving endpoint is displayed as shown in the following graphic.



  9. To add another endpoint, follow the same steps described earlier in this section.
  10. Select Refresh if the endpoint you have successfully configured doesn't appear in the list of endpoints in the IM Archiving screen.
  11. To set an endpoint as the default endpoint, select the appropriate button under the Default Endpoint column. Any users not assigned to a specific endpoint (by name) are assigned to the default endpoint.
  12. If you have associated users with an endpoint, select View Users to view the list of users associated with that endpoint as shown in the following graphic.



    Note: The endpoint will begin to receive logs within a maximum of one hour. The system takes this time to register the endpoint.





Batching of IMs in an email

The archiving service attempts to group messages between two users or a user and a group chat room in a single email. As user communication occurs in blocks, the service waits 8 hours before transmitting the series of user messages. This avoids a large set of emails, containing a very small number of IMs in each email, being sent. As a result of this batching, the mail endpoint does not receive any archived emails before those 8 hours have passed. 


Note: A maximum of 50 messages are batched at a time when transmitted to an archiving endpoint.

System behavior if an archiving endpoint is not reachable

In case the archiving endpoint is not reachable, Cisco WebEx Messenger retries delivering to the endpoint at 1 hour, 2 hour, 4 hour, and 8 hour intervals. Beyond this, Cisco WebEx Messenger retries once a day for a maximum period of 90 days. At each retry, an email notification is sent to the email address configured for your Organization Administrator. To view the log of each retry and response for the archiving endpoint, select Configuration > IM Archiving > View Results.


Important: It is vital that the Organization Administrator take action to correct any issues with the archiving endpoint immediately upon receipt of the email notification so there is not a backlog of messages waiting to be transmitted.

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