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Entering user provisioning information

User provisioning includes specifying user-provisioning information such as registration, and fields required when creating a user's profile. The settings you make here impact when users are provisioned in your Cisco WebEx Messenger Organization. For example, if you set specific fields as mandatory here, the user needs to compulsorily fill in those fields when creating the user profile.

Cisco WebEx Messenger customers can enable self-registration when there is no SAML or Directory Integration enabled. In such a case, the Organization Administrator does not need to specify the registration URL. When registration is not enabled, customers can specify a custom web page. Any user trying to register with an email address that matches with customer’s domain will be redirected to the custom web page. Customers can use this webpage to display information about their internal processes required for creating a new Cisco WebEx Messenger account. For example, To obtain the Cisco WebEx Messenger service, send an email to, or call +1 800 555 5555.

To enter user provisioning information:

  1. Select the Configuration tab to open the Organization Information screen as the default view.
  2. Under System Settings, select User Provisioning to open the User Provisioning screen.




  3. To enable users to self-register for an account on the Cisco WebEx Connect application and Cisco Jabber application, select Enable user self-registration using Cisco WebEx registration page. The URL for the self-registration page is The Cisco WebEx Messenger organization Administrator typically provides this URL.






    • If you do not select Enable user self-registration using Cisco WebEx registration page, the Custom Registration URL field and the Custom Message box is displayed.
    • In this case, you will need to enter the URL for the custom user registration page.
    • See the next step for information on entering the custom user registration page.


  4. In the Custom Registration URL field, enter the URL of the customized self-registration page. If you do not enter a custom URL, the following self-registration page (default) URL is displayed:
  5. In the Custom Message box, enter a description for the custom self-registration page.
  6. To notify the Organization Administrator via email each time a user registers using the self-registration page, select Send notification to Administrator when users self register using Cisco WebEx registration page.
  7. Under Set mandatory fields for user profile, select the fields that are compulsorily displayed each time a user's profile is created or viewed. These fields always appear each time you:
    • create a new user
    • edit an existing user profile
    • import users from a CSV file
  8. Select Save to save the user provisioning information.
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