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Specifying Visual Voicemail settings

Visual Voicemail is available with only Cisco WebEx appllication version 7 or later. The Visual Voicemail application is an alternative to the audio voicemail service. With Visual Voicemail, you can use the screen on your phone to work with your voice messages. You can view a list of your messages and play your messages from the list. You can also compose, reply to, forward, and delete messages.

Note: Cisco UC Integration for Cisco WebEx must also be configured to use this service.


When you enable the integration of Cisco WebEx with Visual Voicemail, you can directly view your Visual Voicemail from within the Cisco WebEx application. Before enabling the integration of Cisco WebEx with Visual Voicemail, we recommend reading the following documentation:

Visual Voicemail settings do not work if you are using a Cisco WebEx version prior to 7.x.

To specify Visual Voicemail settings:

  1. Select the Configuration tab to open the Organization Information screen.
  2. Select Unified Communications to open the Unified Communications screen.  
  3. Select Voicemail to open the Default settings for Visual Voicemail for CUCI screen.

    Note: Unity Connection customers should enter the Unity Connection server IP Address or DNS name into the "Voicemail Server" and "Mailstore Server" fields. It is recommended that all other settings remain as the defaults.


  4. To enable Visual Voicemail, select Enable Visual Voicemail.
  5. If you want to manually enter the Visual Voicemail settings, select Allow user to enter manual settings.
  6. Enter the following information:
    • Voicemail Server: Name of the Visual Voicemail server with which the Cisco WebEx application should communicate for retrieving voicemail.
    • Voicemail Protocol: Protocol used for communicating with the Visual Voicemail server. You can select HTTPS or HTTP.
    • Voicemail Port: Port associated with the Visual Voicemail server.
    • Mailstore Server: Name of the mailstore server.
    • Mailstore Protocol: Protocol used by the mailstore server. You can select TLS or Plain.
    • Mailstore Port: Port associated with the mailstore server.
    • IMAP IDLE Expire Time: Time (in minutes) after the expiry of which the server stops automatically checking for voicemail.
    • Mailstore Inbox Folder Name: Name of the inbox folder configured at the mailstore server.
    • Mailstore Trash Folder Name: Name of the trash folder (typically, the deleted items folder) configured at the mailstore server.
  7. Select Save to save the Visual Voicemail configuration.

    Note: The settings entered in these tabs are the default visual voicemail settings for Clusters and are not configured for a specific server. Additionally, each cluster must be individually enabled. More...


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