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Frequently Asked Questions

Everything you want to know about the
collaboration event of the year.

- General Questions
Cisco WebexONE is THE premier collaboration event of the year. Bringing together the best of Cisco Collaboration Summit, BroadSoft Connections, and Cisco Contact Center Summit into a single event—it is 2 incredible days of learning—providing in-depth training, innovative insights, and direct access to experts on the hottest topics in collaboration today.
Mandalay Bay Convention Center
3950 S Las Vegas Blvd, Las Vegas, NV 89119
September 14-16, 2020
We are the innovators, the creators, the game-changers, the expressors. If you focus on building seamless video conferencing, unified communications, or contact centers, this event is for you. If you are serious about workplace transformation, this event is for you. If you are ready to rollout the future of collaboration in your workplace, this event is for you.
Yes, the registration costs are as follows:

Early Bird Ticket--$995 Feb 11-June30
Standard Ticket--$1195 July 1-Aug 29
Onsite Ticket--$1395 Aug 29-onsite
The event starts at 5:00pm on Sept 14 with a Welcome Reception and ends on Sept 16 at 11:00pm with a Celebration Event.
A ticket to WebexONE includes admittance to the welcome reception, keynotes, the Solutions Showcase, the Solutions Showcase reception, track sessions, breakfast and lunch on Tuesday and Wednesday, and the Celebration Event on Wednesday evening.
The attire is business casual.
There will be an opportunity to choose your sessions through the WebexONE schedule builder. Once this opens, you will be notified via email and on the event website,
Your colleague may visit and click Register Now to register.
You are welcome to bring your spouse/partner to Las Vegas, however, the conference program, sessions, and evening events are for registered, badged attendees only.
You can purchase a guest pass to the Celebration Event for $249.00 to bring a guest. Your guest must be 21 years or older.
All attendees for the event must be 21 years or older. Children are not permitted at the event.
- Registration
No, WebexONE does not have a learning credits program this year.
Please contact us at
Please contact us at
If you need to make a change to your registration, your confirmation email contains a confirmation code and link that allows you to access your registration to make changes. If you still have questions, please contact
Select “forgot password” on the login screen to have your password reset. If further assistance is required, contact:
Refer to your registration confirmation email and follow the like to cancel your registration and hotel (if applicable) by clicking CANCEL MY REGISTRATION at the top of the page.

Alternatively, you can email us at to cancel your registration.
The Cisco WebexOne Conference refund policy is as follows:

  • Cancellation before June 1, 2020: Partial refund of registration fee (i.e., less a one-time $150 administration fee)
  • Cancellation between June 2, 2020 through June 29, 2020: 50% refund of registration fee
  • Cancellation after June 30, 2020: no refunds.
- Travel & Accommodations
You should fly into McCarran International Airport for WebexONE. McCarran is only a few miles from Mandalay Bay, but with traffic, the trip to/from the airport usually takes around 15-20 minutes.
There are several forms of transportation available at McCarran Airport, including:
Rental Cars
When registering for WebexONE, you will automatically be prompted to book a room at the official hotel for the event. WebexONE has a room block at the following hotel:

Mandalay Bay Resort and Casino
3950 S Las Vegas Blvd.
Las Vegas, NV 89119

Hotel rooms offered through Cisco at discounted event rates are limited and available on a first-come, first-served basis. While completing your registration, the online system will reflect up-to-the-minute availability and booking options. In the event that our room block is sold out, you can book at any of the neighboring hotels on the Las Vegas strip.
By making your reservation within the Cisco event official housing block, you are supporting the event and ensuring lower overall costs such as registration and convention center fees. Personally, you benefit by receiving the lowest rate for your room(s) as well as added services and incentives only available to those who book through Cisco.
The average daily temperature is 80 degrees.

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