Sessions

Discover speakers and content you can only find at WebexOne


Opening keynote

8:15 a.m. – 9:30 a.m.

True collaboration is an inclusive experience. And in today’s work environment it has never been more important to connect and collaborate across the barriers that keep us apart. Join us for a fascinating look into the Webex of the future – see our latest innovations for seamless collaboration and learn about how we’re powering inclusive experiences.

During today’s keynote, you’ll hear from Cisco executives including Chuck Robbins, Chairman & CEO, Jeetu Patel, SVP/GM Security & Applications, and Javed Khan, SVP/GM Collaboration plus many more. You’ll hear about how we are enabling a broader partner ecosystem, and see why, when the world needs to work, the world works on Webex.

Key Takeaways:

  • Hear our strategy for making a better Webex for you
  • See innovative experiences for 10x better than in-person interactions
  • Discover how you can take advantage of a unified platform

Speakers:

Chuck Robbins, Cisco Systems
Jeetu Patel, Cisco Systems
Javed Khan, Cisco
Abhay Kulkarni, Cisco
Lorrissa Horton, Cisco


Seamless Collaboration

9:40 a.m. – 10:00 a.m.

The future of work is now and the way we work and connect must extend beyond the office. We’re amid the world’s largest work-from-home experiment and with new, blended workstyles, businesses must rethink how tools and devices can help teams securely collaborate.

Welcome to the reinvented Webex—the reliable technology and security you know—now with even more innovation and intelligence. We’ve empowered smarter, safe remote and hybrid work experiences for over 300 million users around the globe.

Learn how Webex simplifies collaboration with deeper integrations to streamline your important workflows and embedded AI that so you can focus on what matters most while securely connecting with all your devices, all from one single app.

Speakers:

Abhay Kulkarni, Cisco
Domineek Brooks, Cisco
John Seaton, Cisco
Annemarie Hauge, Cisco
Travis Isaacs, Cisco

10:10 a.m. – 10:30 a.m.

Join this session to hear senior executives describe their collaboration challenges and opportunities facing their organization. Hear about the pros and cons of supporting multiple collaboration tools. Discover why they chose Cisco Webex as their cloud collaboration partner to help achieve their strategic priorities.

Speakers:

Abhay Kulkarni, Cisco
Craig Thomas, T-Mobile
Gary Hagen, Amgen

10:40 a.m. – 11:00 a.m.

Did you know that Webex, in addition to being the world’s favorite meetings solution, can also provide secure, modern cloud calling services for your business?

That’s right, you can connect any of our secure and scalable cloud or on-premises calling services like Webex Calling, UCM Cloud or UCM to the Webex app, turning it into your communications super hub with full business calling capabilities. Business Calling from anywhere has never been easier.

Join us for this session so you can learn more about Calling in Webex, our latest features and how to reimagine your calling business workflows with the power of Webex.

Speakers:

Lorrissa Horton, Cisco

11:20 a.m. – 11:40 a.m.

Organizations of all shapes and sizes, from the smallest startup through the world’s largest corporations, and everyone in between are benefitting from the flexible and scalable capabilities of the Webex platform. Listen to a panel of business leaders talk about the unique challenges that faced them in 2020, and why they chose Cisco Webex to enable their remote working and return to office strategies.

Speakers:

Scott Edwards, Cisco
Kelly Boyer, Royal Caribbean Group
Barbara Nesbitt, School District of Pickens County, SC
Mike Santimaw, Rent-A-Center

11:50 a.m. – 12:10 p.m.

You’ve heard us talk about all the advantages of Webex’s single, integrated collaboration platform: consistent user experience, enhanced productivity, simplified management, low TCO, security, and the list goes on.

But, now, you can get a third-party perspective from industry experts. Some of the industry’s leading analysts will join us in this session to discuss their take on different collaboration deployments, the business and economic benefits, and share their recent analysis of the benefits of single platform versus multi-vendor approaches.

Please join analysts from Nemertes and Wainhouse for an insightful discussion on the next generation in business collaboration.

Speakers:

Mark Straton, Cisco
Marc Beattie, Wainhouse Research
Bill Haskins, Wainhouse Research
Robin Gareiss, Nemertes Research
Irwin Lazar, Nemertes Research


Customer Experience

9:40 a.m. – 10:00 a.m.

The market has shifted from call centers to contact centers and now to “experience centers” where customer experience is the measurement of success. In today’s experience center, customers expect to reach out via their preferred channel, self-serve when convenient, and when they speak to an agent, they expect a solution the first time.

Cisco is a customer-obsessed culture that extends not only to our customers, but to their customers as well.

Hear from Contact Center General Manager Omar Tawakol as he walks through Cisco Contact Center’s strategy for leveraging a next generation platform, artificial intelligence, experience management, and collaboration tools to create amazing customer experiences for end users.

Speakers:

Omar Tawakol, Cisco

10:10 a.m. – 10:30 a.m.

In today’s modern customer engagement economy, customer and agent experiences are directly tied to the power of the technology that supports them. Speed of innovation, scalability, and reliability are only as good as the foundational architecture that successive layers are built on.

Cisco has re-defined the standard for the next generation contact center platform of the future, which requires five essential attributes: a native, multi-cloud foundation, openness and extensibility, universal accessibility, intelligence and insight, and orchestration.

Hear from Cisco Contact Center CTO Ryan Plant about how this new platform represents a “tectonic platform shift” that will be the industry-leading contact center of the future.

Speakers:

Ryan Plant, Cisco

10:40 a.m. – 11:00 a.m.

Learn about the all-new Webex Contact Center, the new benchmark for modern contact centers. Built on a brand new, next-generation, fully customizable cloud platform it provides the perfect balance of an out-of-the-box ready, yet open and flexible solution that can scale to multi-thousands of agents in the cloud.

Watch as Cisco Contact Center product leaders demonstrate how you can delight customers by giving them the answers they need, in any channel they prefer, with astonishing speed.

Speakers:

Nikki Heyder, Cisco
David Wiener, Cisco

11:20 a.m. – 11:40 a.m.

How do you create exceptional customer experiences? Contact centers play an essential role in shaping a company’s direction and have become a strategic imperative to driving customer loyalty, innovation and business growth. No other part of your organization touches customers more closely.

In this session, Vinod Muthukrishnan, Chief Growth Officer of Cisco Contact Center, will sit with DeAnna Woody of OceanX and Tamara Jensen of T-Mobile to discuss why they chose Cisco Contact Center for their most important asset: customer experience. Join us as we discuss business challenges and key forces that drove their need for innovation and change in their contact center technology, and why Cisco was the clear solution to meet their business needs.

Speakers:

Vinod Muthukrishnan, Cisco
Tamara Jensen, T-Mobile
DeAnna Woody, OceanX

11:50 a.m. – 12:10 p.m.

Is there a real ROI for a cloud contact center deployment? This session will explore in detail a Webex Contact Center deployment, the value the customer received, and the specific value levers impacted.

Speakers:

Zachary Taylor, Cisco
Art Schoeller, Forrester Research



Closing Keynote

12:20 p.m. – 1:00 p.m.

As we close out the first day, join us for two thoughtful discussions focused on the future. In the first, Javed Khan, SVP/GM of Cisco Collaboration sits down with CXOs from IBM, T-Mobile, Under Armour, and the Dallas Cowboys to share inspiring views of the future and how they are re-imagining work in a post-pandemic world.

Then, the power of technology and compassion will take center stage when Amal Clooney, lawyer and human rights advocate, sits down with Cisco’s Chief People Officer, Fran Katsoudas for a fireside chat. They’ll discuss harnessing the power of technology to solve global problems and look at the role of tech in enabling a more inclusive future.

Speakers:

Javed Khan, Cisco
Fletcher Previn, IBM
Matt Messick, Dallas Cowboys
Gerald Charles, Under Armour
Craig Thomas, T-Mobile
Amal Clooney, Human Rights Expert
Fran Katsoudas, Cisco