Becoming a Great Frontline Leader
Today's frontline leader needs to be different from the command-and-control leader of the past. People are not interested in working for someone who just gives orders daily and conducts evaluations annually. Today's employees are looking for leaders who will coach them by providing either direction or support (or both) as they seek to attain their work goals.
In this online presentation, Blanchard Consulting Partner Patricia Stewart will show you what frontline leaders can do to increase team member productivity and engagement. You will learn the three key skills that all frontline leaders need to master in order to successfully set goals, assign work, give praise, and resolve performance problems.
Interpersonal Skills - The ability to listen attentively and respond appropriately, depending on the individual's needs.
Performance Management Skills - The ability to set clear performance expectations, reward and recognize progress toward goals, and provide negative performance feedback when necessary.
Partnering Skills - The ability to accurately diagnose the individual competence and motivation levels of direct reports, and then use the appropriate leadership style for the situation.
By mastering all three skills, you will see how frontline leaders can get things done in a way that is equally satisfying to themselves, the people they lead, and their organization as a whole.