A performance-based learning approach can transform employee behaviors and allow your business to address challenges head-on. Results are expressed in performance measures that capture the business value of learning. Business alignment planning, performance gap analysis, curriculum design, blended learning, performance support, coaching, and measurement and analysis are components with proven results. Participate in this Chief Learning Officer webinar, sponsored by Convergys, to learn how an organization improved its business performance, increased customer satisfaction and decreased employee attrition in call centers through performance-based learning. You also will learn how just-in-time feedback improves employee retention, the role technology can play in this transformation and easy ways to develop metrics.