Challenging Conversations: 5 Communication Skills for Transforming Conflict into Productivity
In this webinar, mediator, conflict resolution expert and Blanchard Challenging Conversations program coauthor Eryn Kalish will share a five-step model that will show you how to handle the most challenging, intense, and emotionally-charged types of conversations.
You'll learn how to be prepared internally for any conversation and how to effectively master the five interconnected steps including:
- Stating your concerns directly
- Probing for information to gain deeper understanding
- Engaging others through whole-hearted listening
- Attending to body language
- Keeping forward focused when possible